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April 20th, 2011, 08:23 AM
#11
Sears Cares
Dear HandyBen,
I want to apologize for the delayed response to your repair situation as I just came across your post. It certainly sounds like you have been through a very difficult time with the technician not showing to complete the repair on your dishwasher. We would like to reach out to you in order to assist in resolving this situation to your satisfaction. My name is Laura with the Sears Cares Escalations team we are a single point of contact for escalated customer problems. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number)and we will call you directly. Also, in your email, please provide the screen name (HandyBen) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
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If any other viewers of this thread need assistance with a Sears’ related issue we want to hear from you as well. Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.
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Thank you,>>
Laura D.>>
Social Media Moderator>>
Sears Social Media Support
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April 20th, 2011, 10:22 AM
#12
No offence, but too little too late Laura.
JMO!
jeff.
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April 21st, 2011, 09:45 AM
#13
The funny part is that this is the first time I've read this. Although measuredup sent me an email Monday saying sears had responded, the response has not been visible. You'd think measuredup up wouldn't send me the email before they'd approved the response. After all the time I've wasted and the pleas to talk to someone with any sort of power, why would I lift a finger to email them now, with all the info. If they really cared, they'd give me a phone number to a person who could fix the problem at no charge within 24 hours. Anyway, I'm going to attempt the install tomorrow with my building's handyman and the repair manual. We will try to more cramped but seemingly much less complicated, right-side extraction. Cross your fingers.
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