I recently purchased a duel fuel monogram range with gas top and electric oven and have a problem knowing if it's working properly. There are two elements on the bottom of the oven, one which goes around the outide perimeter and one which goes throught the middle. When I turn the oven on to bake or convection to pre heat, the outside element glows orange but the inside element does not change in color at all. I asked the GE repair man about it while he was there on an unrelated issue and he said the element was not supposed to light up and there was no problem. I found this a little hard to beleive so when I called the GE Answer Center they said it should lite and glow in order to get the oven up to temp which makes sense to me. To make a long story short I'm getting two opposing answers from the same company. Who should I beleive??? If anyone has a similar oven or knows the correct answer to this I would greatly appreciate your help. Thanks for your time, Paul

Yes, it's possible it only uses the other element for convection bake. If you give me your model number I'll try to find a wire diagram.

__________________
SERVICE TECHNICIAN: BEEHIVE APPLIANCE....... 1985-1988
SERVICE TECHNICIAN: HANSEN REFRIGERATION. 1988-1998
OWNER/SERV TECH: RICK'S APPLIANCE REPAIR...1998-2001
SERVICE MANAGER:Used Appliance store..... 2004-PRESENT
ONLINE SERV TECH: ApplianceBlog.com ApplianceJunk.com
LINCOLN TECHNICAL INSTITUTE:..................... 1977-1979
CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

Rick, thanks. model # is ZDP30L4H5ss

I tried it on bake as well as convection and have never seen the element glow or change color. I even touched it with a paper towel and nothing. I appreciate your help.

Rick, I'm sure you're busy but just wanted to make sure you didn't forget about me. Don't mean to be a pest. Thanks

Also, Anyone out there have a monogram oven?

Do both bake elements glow?

Anyone with one of these ovens can please let me know.

Thanks

I couldn't find a wiring diagram for that model so I asked one of the service techs here and he said it's only used for pre-heat. See if it comes on when you start using pre-heat.

__________________
SERVICE TECHNICIAN: BEEHIVE APPLIANCE....... 1985-1988
SERVICE TECHNICIAN: HANSEN REFRIGERATION. 1988-1998
OWNER/SERV TECH: RICK'S APPLIANCE REPAIR...1998-2001
SERVICE MANAGER:Used Appliance store..... 2004-PRESENT
ONLINE SERV TECH: ApplianceBlog.com ApplianceJunk.com
LINCOLN TECHNICAL INSTITUTE:..................... 1977-1979
CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

It has never come on. Or at least I can say for shure it never changes color. It is always black whereas the outside one glows orange. I thought I should see it glow when the oven is preheating but only the outside element glows orange. Should the inside element glow or does it heat up without changing color? Thanks

If it only gets 110VAC it won't turn red. That may be the case in pre heat or convection bake. Sorry I'm not much help. Maybe Jake knows.

__________________
SERVICE TECHNICIAN: BEEHIVE APPLIANCE....... 1985-1988
SERVICE TECHNICIAN: HANSEN REFRIGERATION. 1988-1998
OWNER/SERV TECH: RICK'S APPLIANCE REPAIR...1998-2001
SERVICE MANAGER:Used Appliance store..... 2004-PRESENT
ONLINE SERV TECH: ApplianceBlog.com ApplianceJunk.com
LINCOLN TECHNICAL INSTITUTE:..................... 1977-1979
CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

I appreciate you're looking into this. I'm new to the board so am not sure exactly how this works but how can I get my question to Jake? Can you forward him the question or should I repost a new thread? Thanks again for your help, Paul

I sent Jake an e-mail

__________________
SERVICE TECHNICIAN: BEEHIVE APPLIANCE....... 1985-1988
SERVICE TECHNICIAN: HANSEN REFRIGERATION. 1988-1998
OWNER/SERV TECH: RICK'S APPLIANCE REPAIR...1998-2001
SERVICE MANAGER:Used Appliance store..... 2004-PRESENT
ONLINE SERV TECH: ApplianceBlog.com ApplianceJunk.com
LINCOLN TECHNICAL INSTITUTE:..................... 1977-1979
CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

Hi,

Unfortunately, I really don't know either, I've never worked on one of these before.

If you recently purchased it, you have a 1 yr. warranty on it, contact GE to have a tech. come out.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

Shop Home Appliances