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December 16th, 2005, 12:24 AM
#1
General Electric Announce Recall of Gas Ranges Posing Fire Hazard
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following consumer product. Consumers should stop using
recalled products immediately unless otherwise instructed.
Name of Product: GE Monogram(r) 36-inch and 48-inch Professional Gas
Ranges
Units: About 6,600
Manufacturer: GE Consumer & Industrial, of Louisville, Ky.
Hazard: These ranges were manufactured with a design flaw that can cause
an electrical arc between the wiring and adjacent gas supply tubes at
two locations in the control housing of the range, posing a fire hazard.
Incidents/Injuries: GE has received reports of six incidents of fire in
the control area of these ranges. No injuries or property damage have
been reported.
Description: The recalled GE Monogram built-in ranges include models
ZDP48N6RH1SS, ZDP48L6RH1SS, ZDP48N4GH1SS, ZDP48L4GH1SS, ZDP48N6DH1SS,
ZDP48L6DH1SS, ZDP36N4DH1SS, and ZDP36L4DH1SS. The recalled ranges have
serial numbers starting with DG, FG, GG, HG, LG, MG, RG, SG, TG, VG, ZG,
AH, DH, FH, GH, HH, LH, MH, RH, SH. To find the model and serial number,
look underneath the top ledge (also called the "bull nose"), above the
range controls. They were manufactured from February 1, 2004 to October
1, 2005.
Sold by: Home builders and by appliance stores nationwide from February
2004 through November 2005 for between $4,000 and $6,000.
Manufactured in: U.S.A.
Remedy: Customers who have purchased one of these recalled ranges should
contact GE to schedule a free, in-home repair. Until the repair is
completed, consumers should stop using the griddle on the 36-inch and
48-inch models, and the left front burner on the 48-inch models. The
large oven and all other burners can be used.
Consumer Contact: Consumers should call the Recall Hotline at (866)
696-7583 between 8 a.m. and 8 p.m. ET Monday through Friday and between
8 a.m. and 2 p.m. ET on Saturdays to see if their range is included in
this recall, and to arrange for a free service call. Information on the
recall is also included in the Recall Information page at
http://GEAppliances.com
Firm's Media Contact: All media calls should be referred to Kim Freeman,
GE Consumer & Industrial global public relations manager, at (502)
452-7819 or kim_freeman@ge.com
To view this recall online, please visit our website at:
https://www.cpsc.gov/cpscpub/prerel/prhtml06/06055.html
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January 18th, 2006, 03:04 PM
#2
GE indifferent to fire hazzard range repair
Our experience with GE over this recall has been frustrating at best. At worse, it could cause a fire in our new home. The range was installed in June 2005. Mid Dec. we were contacted by GE about the recall and told not to use front left burner and griddle. A repair couldn't be scheduled until Jan 3. So we had a partial new range for the holidays in our new home. Shortly before Jan 3, the repair company calls and say they no longer do business with GE and to call another number (notice how GE design flaw burden falls on customer). That number indicated they knew nothing about the recall and to call another number. Upon making yet another call, we were told they'd have to call us back. They didn't. We called again Jan 16. Again, after explaining the situation, they told us they'd have to call back. They called today (18) and said no one could come for the repair until the 27th of Jan (almost a month and a half after the recall) When the lack of service was explained, the woman taking care of the call said she'd have to call back. Not unexpectedly, nothing else was available. Not only that, the time of repair was anywhere from 8AM to 5PM. So another week and a half will pass in our new home. Our family, pet, belongings, furniture, and partially functional $5000 GE Monogram fire hazard range waiting for GE to correct their (I'm quoting their consumer affairs recall post) "design flaw can cause an electrical arc between the wiring and adjacent gas supply tubes at two locations in the control housing of the range, posing a fire hazard". GE's lack of response and indifference to their mistake should be a great cause for concern for anyone looking to buy a new range.
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