Problem is with the GE side by side, not sure of model but can get it.

Seems the motor that dispenses the ice through the freezer door of my GE side by side isn't turning. Cubes are producing fine, and water comes through the door just fine. I opened the door and pushed the peg in at the bottom to watch what happens, at it seems that whatever needs to be turning back there just isn't turning.

Interestingly enough though, the circuit board which switches between cubed and crushed ice did get a bit touchy for a while, and stopped doing the crushed ice first. Now, cubed also won't dispense. Is it possibly just a bad control board instead of a bad motor?

The thing is though, when I press the button in for ice to dispense, if I manually put ice in the tube, that DOES work. So the board is signalling for the ice to dispense. That motor just isn't turning the auger looking thing to spin the ice into the door chamber.

I'm not an expert repairman but can do the basics of wiring in a new part if it's something that simple. Do you have any suggestions on how I should approach the problem or what I should try first?

Thank you for this service!

Hi,

I would check voltage to the auger motor when you push for ice. It should be getting 120 volts to the auger motor, if not then its possible the ice dispenser board is dropping out on that circuit. If you do have 120 volts at the auger motor, then it would sound like a bad auger motor.

Jake

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Jake,

Thanks for your reply.

Being an amateur fix-it dude, what is the safest way to do this? Will I need to remove the back plating from the freezer to get to the wiring that's going into the auger motor? Then, what tool do I need to test for voltage? I believe I have one, just a little box with a red and black port and an analog readout. A multimeter? That it?

Then, I need to touch somewhere on the motor while I push the switch in I assume? A 2 person job I take it? Have I got the process correct? Just want to make sure before I start taking everything apart. Looks like about 8 or 10 screws just to get that back plate off the freezer.

Oh, and if it IS the motor...Easy to replace?

Thanks,

Brad

If you can post the model# we can help you more.

Jeff hassome basic ice dispensers with pictures on his site that may help as well.

Link>http://www.applianceaid.com/frig-dispenser.html#disp

Jake

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Star Appliance Tech. 2 yrs. 1988-1990
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Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
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I have a TFX25 that is doing this same thing. I thought it might be the motor but after $100 it still does not work. You can hear the solenoid jump when the dispense button is pushed but no motor movement. Any ideas?

Hi,

Does your model have the same touch-pad control board as Brad's?

If you can post the complete model#, we could help you more.

This link may help you with it as well:
http://www.applianceaid.com/gethroughdoor.html

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

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The model number for the fridge is TFX25ZPBGWW.
The front is slide lever from water to crushed to cubes and a light switch. Then below is the dispense button.

Sounds like the module board is bad,

Part#WR55X0129

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

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That board is a regular problem on these, almost certainly causing the trouble.

Can anyone tell me if my whirlpool model TGF355BHWB is affected by the same circuit board problem?

My ice maker makes ice very well, but it does not dispense crushed ice or cubed ice. When I push the lever, nothing happens. Not a sound is made. I am very competent with electronic testing, but I have no experience with refridgerators.

Can you give me some advice?