Thread: Kitchenaid Superba Side by Side Freezer not cold

Hi,

I hate to say this but, I always discourage people from buying appliances from a private party, especially if the model/serial tag is missing. Its almost impossible to look-up the correct parts without the full model#.

Ok, inside your freezer you will see the back panel, just take the screws out and remove it, then you can see your evaporator coils, notice the frost pattern. How much of the evaporator coil has frost on it?

A normal evaporator coil should have a thin layer of frost on the entire coil.

Also check to make sure your fan in the freezer is turning fast and also your condenser fan in the back next to your compressor is also turning fast, you just need to take off your bottom access panel in the back to see it.

Jake

Ok, I figured you would say that (regarding purchase) We didn't realize that it was missing until we got it home, noticed there was a problem and found out on this site where it was supposed to be. The numbers that I told you were on the door.

I did look and look and look everywhere on the net to find out the model number of the fridge and I'm almost 100% sure that it's the KSRS25FTSS It has a stainless steel front, and the body is black. It's 25 cu ft.

With it only being plugged in for 24 hours now, would those coils have frost on them (or should they?)

And where do I look for the fans to see if they are moving fast? I know you said the one is in the back (under back panel) but what about the freezer fan? Is that something that I;ll see by taking off the back panel?

Thanks again

Yes, once you take off the back panel inside your freezer, you will see your evaporator fan above your evaporator coil.

Yes, your evaporator coil should have all the coils with a thin layer of frost on them all, if not, and all your fans are running and your compressor is running, then you would have a sealed system/compressor problem which would be extremely costly to repair.

Jake