Kitchen aid supra range KGSC308LSSO - ApplianceBlog.com

***Honeysucklerose*** · #1 July 8th, 2009, 08:53 PM

The stove in my new place had a door that opened almost to the floor because the hinge was bent. Eventually something that looks sort of like a bolt bulged out of the opening where the hinge is and it would no longer close. The repair service I had out today says that the entire door has to be replaced That the liner/roller is what is popped out and can't be fixed. I paid $116 for this news and then got a call today that it wil cost me $728!!! Door over $350 and liner $175ish plus labor. If they are two separate pieces, why do I have to purchase a new door? Why can't it be repaired with the new liner?
I certainly can't afford this. I believe it is about 6 years old. Previous owners must have put weight on it to wear it down like that. I sure could use some advice. thanks

***Jake*** · #2 July 8th, 2009, 10:42 PM

Hi,

It just sounds like to me you would need 2 new hinges and just the new inner liner.

Here's the hinges for your model, they don't come together, just separate, so you would need to order 2, and these are expensive at $102 each:
Manufacturer part number 9782033 is RepairClinic item number 832092
9782033

Here's the door liner for your model, much cheaper:
Manufacturer's Number: 9781600GM

9781600GM

Its very odd that the repair company want to charge $728.

Jake

***Honeysucklerose*** · #3 July 9th, 2009, 08:11 AM

Thanks for your reply. I called back and this is what they said: hinges=$307, liner=$107 shipping $33 and labor $281. So much more expensive than what you showed me. If I were to order the parts, any suggestions on how to find someone to put it together for me? They don't credit the $116 service call at all either. So this all would cost me $844!

***Jake*** · #4 July 9th, 2009, 09:12 AM

What city are you in or near?

Jake

***Honeysucklerose*** · #5 July 9th, 2009, 09:51 AM

vernon hills, Illinois.....north of Chicago

***Jake*** · #6 July 9th, 2009, 10:20 AM

I usually don't recommend repair companies that I don't know about, but I did a quick search and found this one:
http://aarepairservices.com/default.aspx

You can also go to your local appliance parts store in your area and ask who is a good reputable appliance repair company in your area.

Jake

***Honeysucklerose*** · #7 July 10th, 2009, 09:42 PM

Thank you for the suggestion/referral. That is a house not far from me. So maybe a homebased businessman would not
rip me off as the other company tried to do. I was hoping to order the parts from the link you gave me as they are so much cheaper, but before I do and call someone else I have one more question if you don't mind,

The problem is that I don't think the person who was here has suggested the correct part needed.....the hinges and liner.
I clearly need the liner as it is bent and split, but the hinges look fine. The part that is bent I don't know if it can be replaced
and don't know what to call it to look for the part. Would you please look at the picture and tell me if you can, what that
little piece is and if I can just order that? Thank you SO much! Oh it looks like I can't "attach" or insert the photo I took! Is there some way to do that?

***Jake*** · #8 July 11th, 2009, 06:34 AM

I attached the photos for you.

Yes, that metal part is the hinge that is broken. The hinges come complete with that big metal part that goes up both sides of the door liner.

Jake

***Honeysucklerose*** · #9 July 11th, 2009, 08:11 AM

Hi Jake

I haven't decided what to do yet, but just want to thank you for this forum, and your time and effort to help me.

I have made a donation to show my appreciation

***Jake*** · #10 July 11th, 2009, 08:58 AM

Thank you Honeysucklerose.

Jake

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