About six months ago, I bought a professional style range sold under the name of Bluestar and manufactured by Prizer-Painter Co., PA. I learned about this range in another appliance forum where it is touted by several members as the most gourmet range in the US etc. I was naive and did not consider the fact that they might be people from the company purporting as consumer and the forum could be linked to or supported by this company.

The range appears to be riddled with problems. It is supposed to be a restaurant style range adapted for home use and come with high BTU (18000 or 22000 BTU) burners. The one I bought came with 2X 18000 BTU, one 15000 BTU and a simmer 10000 BTU burner. One 18000 BTU in the back 0f the range is so close to the backsplash that every time we use it the flame from the burner scorches the backsplash. We simply had to stop using that burner. Second, the infrared broiler with 18000 BTU is touted by the company and Internet folks (presumably from the company in the other forum) as the most high power broiler in the industry. In reality, the infrared broiler does not have enough power to broil chicken pieces 1.5" from the broiler. I have never seen a broiler, gas or electric, more impotent than this one. Surface of the range is made up of eight separate cast iron pieces, which are fairly difficult to clean. Every time we clean we have to take out each piece separately and wash them with soap and water.

Every time I talked to the manufacturer they keep on telling me that I am doing something wrong. They simply blame the problem on me and give no service or support.

I spent a total of $3500 on this range. It does come with high-powered burners, which I like but did not expect to have all these problems and not get any help from the manufacturer. I am posting this to let people know about this range and if you save enough money to buy a gourmet range you must thoroughly research the range before spending your money. In addition buy from a local appliance store and get their input in the appliance decision. DO NOT buy this range.

No offense, but it probably is something you're doing. Perhaps the flame in the rear isn't meant to be close to a backsplash. Check your installation guide for minimum tolerances to walls, etc...

Propane or natural gas...if propane, was conversion done? If it was done, were the flames adjusted. One more thing, why in the world would you even need a range with an 18,000 BTU burner??? If it's restaurant style, it's probably not going to work in all applications. Sounds like lack of planning...no offense bud.

First, it is natural gas and no conversion. It was installed by the appliance installers who delivered the range. It is something with the design of the range. I did not see any problem with installation.

The 18000 BTU burner is somewhat better for stir frying. It decreases cooking time. But not worth all the problems.