The top right burner on our stove does not work. When the knob is turned on, the cooktop on light will come on, but the burner does not heat up. We tried a new surface element and that didn't make a difference. Could it be something wrong in the control switch (item #2711) or something else?

Hi,

Is it the right-front burner? or right-rear burner?

Yes item#2711 should fix it.

Jake

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It is the right, rear burner that is not working. I replaced the control switch (part #2711) and this did not make any difference. I turned on the control swith to high and checked the voltage to the burner and it read 0 voltage. What next? Could it have anything to do with the keypad?

Now thats very odd, Did you test the voltage to that switch between the L1 & N terminals?

No, the keypad doesn't interact with that burner switch.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

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I’m not an electrician, but I’m guessing you are looking for the voltage between (L1), and neutral (P2) the blue wire that splits to pilot lamp on the schematic. With the switch in the off position the voltage is 53.5 volts, and 0 volts with switch turned on. I tried to post a picture of the schematic to help you explain to a non electrician.

Thanks, Craig

Thats very strange, if you replaced that burner switch, it should show voltage, yes L1 & L2 is correct.

Check all your wiring connectors to that burner switch, may have a loose connection in the wiring to that switch.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

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All the connections from the control switch to the burner have been checked and they are all tight. I also checked continuity between the connections and it all looks good except. But, where the red wire (L2) connects to the control board (RF) there is no voltage. I also checked RL, FL, and FR from the control board to their control switches and they all show correct voltage. Could there be a problem with the control board?

Yes, thats what I was thinking, sounds like a control board problem.

Here's the control board for your model:
Manufacturer's Number: 8523665



Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

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