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#1
April 15th, 2008, 05:00 PM
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Kenmore Elite 665.15919000 won't drain
This unit stopped and won't drain. It will not start either. All the lights on the panel work and it is NOT locked. I shut the breaker off for 10 minutes and it didn't help.
I drained the water manually and the washer will now start to fill if I press start. It still won't drain when I press drain although the timer counts down. Suggestions? Added: No humming when pressing the drain button Last edited by forby; April 15th, 2008 at 05:02 PM.. Reason: add info 
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#2
April 15th, 2008, 09:39 PM
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Hi,
Please check your model# again, I can't get any info to pull up on that one. It won't drain at all? Does it wash at least? Jake
__________________
Appliance Repair School 1987-1988 Star Appliance Tech. 2 yrs. 1988-1990 Wards Appliance Tech. 11 yrs. 1990-2001 Sears Appliance Tech. 4 yrs. 2001-Oct. 2005 Jake's Appliance Repair Nov. 2005-present If you need more repair advice help on your appliance, click Here Look-Up & Order Parts Shop Home Appliances
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#3
April 16th, 2008, 04:05 AM
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That's the correct number. Checked it twice. It' about 5 years old or so. It has a touch pad with a lock, sensor, ultra wash, quiet guard, GTS, ATC. It is a black front and stainless interior. It may have been a very "new" model at the time.
If I start a quick rinse, it fills, senses temp and then washes. It won't drain.
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#5
April 16th, 2008, 11:31 AM
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The first 3 numbers in your model# were 655, should be 665, I changed it for you in your first post.
 I think the drain pump has failed. First, check your drain hose to see if it's blocked. If the drain hose is connected to a food disposer, check that end first. The drain pump (part# 661658) is about $39. Jake
__________________
Appliance Repair School 1987-1988 Star Appliance Tech. 2 yrs. 1988-1990 Wards Appliance Tech. 11 yrs. 1990-2001 Sears Appliance Tech. 4 yrs. 2001-Oct. 2005 Jake's Appliance Repair Nov. 2005-present If you need more repair advice help on your appliance, click Here Look-Up & Order Parts Shop Home Appliances
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#7
April 16th, 2008, 08:42 PM
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Ok, its quite easy.
Its alot easier when you remove the front door panel, (makes more room). Read Page#17 here: https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/52521bdbd0ef763c85256cbc00520548/$FILE/8178022.pdf Where it says: 1. Remove the eight (8) screws securing the outer door panel to the dishwasher door frame. (Fig. 3-7) Remove the outer door panel from the door frame. Then you can get to the drain pump motor easy, read #21 were it says: Removing the Pump MotorJake
__________________
Appliance Repair School 1987-1988 Star Appliance Tech. 2 yrs. 1988-1990 Wards Appliance Tech. 11 yrs. 1990-2001 Sears Appliance Tech. 4 yrs. 2001-Oct. 2005 Jake's Appliance Repair Nov. 2005-present If you need more repair advice help on your appliance, click Here Look-Up & Order Parts Shop Home Appliances
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#8
April 17th, 2008, 04:17 AM
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Thanks Jake...
I have one question..... Am I correct that I should her some humming if it were a simple blockage? I'm usually very sensitive about subtle sounds and clicks. I can't imagine the unit senses a blockage before starting the pump. John
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#9
April 17th, 2008, 11:02 AM
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Yes John, but if the drain motor is completely dead, it won't hum at all, thats why I always do a voltage check for 120 volts with a volt meter at the drain motor leads that connect to the drain when its in the drain cycle.
If you don't have a volt meter, Radio Shack sells cheap ones. Jake
__________________
Appliance Repair School 1987-1988 Star Appliance Tech. 2 yrs. 1988-1990 Wards Appliance Tech. 11 yrs. 1990-2001 Sears Appliance Tech. 4 yrs. 2001-Oct. 2005 Jake's Appliance Repair Nov. 2005-present If you need more repair advice help on your appliance, click Here Look-Up & Order Parts Shop Home Appliances
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#10
April 18th, 2008, 07:06 AM
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OK...
First of all, I received the part the next day even though I was told that it probably missed the cut off for the day. Super service!!!!! Second, it was a breeze to change. I figured that I could skip the drain hose removal and just deal with the water coming out of the pump area. This caused about a quart of water to run all over. Not a big deal, but it would have easier to drain the sump via the drain hose into a shallow pan. This was a well designed product. Thanks to Jake and to the woman who took my order and expedited it. John
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