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Thread: Kenmore Elite 665.15919000 won't drain

  1. #1
    Join Date
    Apr 2008
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    PA
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    Default Kenmore Elite 665.15919000 won't drain

    This unit stopped and won't drain. It will not start either. All the lights on the panel work and it is NOT locked. I shut the breaker off for 10 minutes and it didn't help.

    I drained the water manually and the washer will now start to fill if I press start. It still won't drain when I press drain although the timer counts down.

    Suggestions?

    Added: No humming when pressing the drain button
    Last edited by forby; April 15th, 2008 at 05:02 PM. Reason: add info

  2. #2
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Hi,

    Please check your model# again, I can't get any info to pull up on that one.

    It won't drain at all? Does it wash at least?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
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    Default

    That's the correct number. Checked it twice. It' about 5 years old or so. It has a touch pad with a lock, sensor, ultra wash, quiet guard, GTS, ATC. It is a black front and stainless interior. It may have been a very "new" model at the time.

    If I start a quick rinse, it fills, senses temp and then washes. It won't drain.

  4. #4
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    The float must work because it won't fill much if there is water in the washer already.

  5. #5
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    Default

    The first 3 numbers in your model# were 655, should be 665, I changed it for you in your first post.

    I think the drain pump has failed. First, check your drain hose to see if it's blocked. If the drain hose is connected to a food disposer, check that end first. The drain pump (part# 661658) is about $55.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  6. #6
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    Thanks for the input and number fix. How hard us this to install?
    I've done many such repairs bit worried about needing special tools.

  7. #7
    Join Date
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    Ok, its quite easy.

    Its alot easier when you remove the front door panel, (makes more room).

    Read Page#17 here:
    https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/52521bdbd0ef763c85256cbc00520548/$FILE/8178022.pdf
    Where it says:
    1. Remove the eight (8) screws securing the outer door panel to the dishwasher door frame.

    (Fig. 3-7)
    Remove the outer door panel from the door frame.


    Then you can get to the drain pump motor easy, read #21 were it says:
    Removing the Pump Motor


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  8. #8
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    Apr 2008
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    Thanks Jake...

    I have one question.....

    Am I correct that I should her some humming if it were a simple blockage? I'm usually very sensitive about subtle sounds and clicks.

    I can't imagine the unit senses a blockage before starting the pump.

    John

  9. #9
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    Yes John, but if the drain motor is completely dead, it won't hum at all, thats why I always do a voltage check for 120 volts with a volt meter at the drain motor leads that connect to the drain when its in the drain cycle.

    If you don't have a volt meter, Radio Shack sells cheap ones.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  10. #10
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    PA
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    Default

    OK...

    First of all, I received the part the next day even though I was told that it probably missed the cut off for the day. Super service!!!!!

    Second, it was a breeze to change. I figured that I could skip the drain hose removal and just deal with the water coming out of the pump area. This caused about a quart of water to run all over. Not a big deal, but it would have easier to drain the sump via the drain hose into a shallow pan.

    This was a well designed product.

    Thanks to Jake and to the woman who took my order and expedited it.

    John

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