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Thread: Kenmore HE2 Plus When you push the start button It turns off

  1. #1
    Join Date
    May 2010
    Location
    Cushing, Oklahoma
    Posts
    4

    Default Kenmore HE2 Plus When you push the start button It turns off

    Model Number: 110.47511701
    Brand: Sears Kenmore
    Age: 1-5 years

    We have a Kenmore He2 Plus Washer When you push the start button It turns off what do i need to do. Please Help

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    68,436

    Default

    Hi,

    I found another member that had this issue as well and the user interface fixed it: FIXED Kenmore HE2 plus wont start cycles

    Here's the user interface for your model you can order:
    User Control and Display Board 8574969 Order now for same day shipping. 365 day return policy. RepairClinic.com


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
    Join Date
    May 2010
    Location
    Cushing, Oklahoma
    Posts
    4

    Default Still shuts off

    I ordered the part from the link got it today. I installed it and it powers on and when you push start it shuts off just like the old one. I am way lost any help would be appreciated.

    Thanks Bruce

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    68,436

    Default

    Ok Bruce,

    Here's the repair manual for the Kenmore HE2/Whirlpool Duet Sport:
    https://secured.whirlpool.com/Servic...LE/8178558.pdf
    On page 6-11 it has a troubleshooting chart Read what it says in box 2 on the left side where it says WON'T START CYCLE.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    May 2010
    Location
    Cushing, Oklahoma
    Posts
    4

    Default Ran diagnostic

    Thanks for the link for the manual I ran some diagnostic on my machine and got an f24 code which I think is to do with the temp sensor. It went on to clean after that finished I tried to start it normal mode with same result. So if I am thinking right I need at least a temp sensor and maybe a heating element. If you think I am right do you have a sensor and maybe an element I would like to price them seperate. Any thoughts would be helpful.

    Still unsure thanks Bruce

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    68,436

    Default

    Thats very odd, it seems very unlikely a bad temp. sensor would cause the washer not to start a cycle at all.

    I'm kinda stumped on this issue. You may need to call out Sears to see whats going on.

    Have you checked your door switch button, that would make it not start a cycle.

    Some members have report it being broke off, but that was mostly on the HE3 models.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
    Join Date
    May 2010
    Location
    Cushing, Oklahoma
    Posts
    4

    Default Fixed the problem

    I opened up the back because the repairman was going to come monday when I looked at the temp sensor there was a wire off. I fixed the wire and now it works. Thanks for the help still don't understand why the wire off shuts down the washer won't let it start

  8. #8
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    68,436

    Default

    WOW, thats a shook to me too, never seen that happen before.

    Good job finding that.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
    Join Date
    Oct 2012
    Location
    Montana
    Posts
    2

    Default

    Jake, thank you so much for lookig into this issue. I had the exact same thing with my machine!!! Located the temp wire...
    yep unplugged. Ya think Kenmore would have a safety clip on this connector or??
    You are the man for gettin to the bottom of this issue.
    PS: after your tip I looked around from the front of the machine (after removing the front access panel) fumbled around
    and was able to re-connect without taking the rear panel off!
    Hey buddy THX again!!!
    Burnem55

  10. #10
    Join Date
    Oct 2012
    Location
    Montana
    Posts
    2

    Default

    Thx for the tip!!! It worked for me too!!
    Good job on tracking it down. I was able to re-connect from the front access panel after reading your
    research on the problem.....saved me a service call from>>>ya sears!! You are AWESOME bro!

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