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Thread: [FIXED] Control locked light on and cannot be unlocked

  1. #1
    Join Date
    Jun 2010
    Location
    NJ
    Posts
    4

    Default [FIXED] Control locked light on and cannot be unlocked

    Model Number: GGW9250PW1
    Brand: Whirlpool

    Hello,

    I need some help with my Duet dryer. I came back from my 2 weeks vacation and found my dryer control locked light is on and not responsive to any button. I tried to unlock it by pressing the "End of Cycle Signal" button for 3-10 seconds but the dryer is still locked. I tried unplugging the dryer for more than 12 hours and the control locked light is on again once I plug it back. I cannot go into diagnostic mode because the machine is not responsive to any button I pressed. Any suggestion what caused this and how I can fix it?

    Thanks,
    Gil


  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,387

    Default

    Appliance Repair School 1987-1988
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    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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  3. #3
    Join Date
    Jun 2010
    Location
    NJ
    Posts
    4

    Default

    Thanks Jake.

    I did try Test #5, but I don't have a meter to check function of buttons. I cannot get into diagnostic mode because I cannot get control locked indicator off. There's no beep and no display no matter what I press and turn the control knob. I removed the console electronic housing and the P2, P3, P4 cables are firmly attached. I checked the connection harness and it's okay too.

    The light inside the dryer is on when I open the door, so it doesn't look like power issue. It feels like to me "control locked" is locking up everything in the control panel and cannot be unlocked by pressing the end of cycle signal button. Is there trick to reset it?

    If I have to order replacing parts, which part should I try first?

    Thanks a lot,
    Gil

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,387

    Default

    It sounds like a user interface problem then. I'd order that first, but we have had quite a few members have issues with the control board too, so you can order both and send back the one you don't need for a FULL refund within 30 days.

    Here is the online repair manual for the Whirlpool Duet dryer:
    http://www.applianceblog.com/manuals/Duetdry.pdf
    Give it time to download.

    It shows how to get access to the control board & console assembly on page 4-2 through 4-4.

    Here's the user interface for your model you can order:
    Manufacturer's Number: 8558753

    8558753

    Here's the electronic control board for your model you can order:
    Manufacturer's Number: 8546219
    8546219

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Jun 2010
    Location
    NJ
    Posts
    4

    Default

    Hi Jake,

    Thank you for your advice. I ordered both parts and they arrived today. I replaced just the user interface and it works!

    Gil

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,387

    Default

    Excellent Gil, good job.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
    Join Date
    Aug 2011
    Location
    Maryland
    Posts
    2

    Default Same issue

    It seems that I have the same problem here with my duet dryer. I can't really figure out how to open up the control panel, and I don't think I have the right size socket wrench, if that is even what I need. I was wondering what test #5 was that you posted, my computer says the page has expired. I would love not to have to replace anything.

  8. #8
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,387

    Default

    The link above works.

    Whats your model#, click here to locate it.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
    Join Date
    Aug 2011
    Location
    Maryland
    Posts
    2

    Default

    yes, hi. for some reason my computer won't let me open up the page for test #5. my model number is GEW9250PW0. when i hold down the start button, the control lock light goes off. also, i've noticed the lights in the time remaining are very light. i'm just wondering if there are any tests I can do on my dryer?

  10. #10
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,387

    Default

    Ok, yes your correct that servicematters link is not active anymore.

    You should have a tech. data sheet in the bottom of your unit, if you don't find it, here it is:
    www.applianceblog.com/manuals/Tech_Sheet_8558722.pdf

    It sure sounds like your user interface on yours is bad.

    Here's the user interface for your model:
    User Interface 8558753 Order now for same day shipping. 365 day return policy. RepairClinic.com


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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