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Thread: Diagnostic on Maytag Neptune Dryer

  1. #1
    Join Date
    Jul 2010
    Location
    Illinois
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    Default Diagnostic on Maytag Neptune Dryer

    Model Number: MDE5500AYW
    Brand: Maytag
    Age: 6-10 years

    What are the buttons that I need to push to get a diagnostic code for my Maytag Neptune Dryer?

    About a month ago, it stopped heating. I called the repairman and they came out and determined that it was the thermostat so they replaced it. Three weeks later, it stopped heating again. I called them back and this time they determined that it was my touch panel and said that it was an unrelated problem due to the recent storms we've been having.

    I would just like to make sure that is the problem before I spend $200 in addition to the $100 I've already spent for the thermostat to be replaced.

    Any help would be greatly appreciated!

    Thank you!

    Deana
    Last edited by wndrwmn67; July 10th, 2010 at 07:13 AM.

  2. #2
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    Jul 2010
    Location
    Illinois
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    Okay, I found out how to do the diagnostic test and when I did, it came up with a code of 01 which would be "Dryer Thermistor Short Sensed. The possible causes state: 1) clogged lint trap (checked and it's fine), 2) Restricted Vent System (I just replaced the entire hose with a new one, and 3) Failed Thermistor.

    The repairman assured me (on his second visit) that the part was still good and that the problem was caused by the touch pad due to recent thunderstorms we've had lately. The touch pad appears to function as it always has (all lights work fine, all buttons work appropriately).
    Last edited by wndrwmn67; July 10th, 2010 at 09:16 AM.

  3. #3
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Do you have the part# he replaced just to see if he replaced the thermistor before or another thermostat or thermal fuse, it has lots that can go out to cause the heater not to get hot.

    So you want to fix this yourself this time? Do you know how to open the dryer up to access all the parts inside?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  4. #4
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    Location
    Illinois
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    Hello Jake and thank you for your prompt response. Yes, I have the part number and it is #: 33002567. Once this was replaced, the dryer worked fine for about two weeks and now is no longer heating. The repairman told me that I needed the touchpad control and that the part would be $192.00. That isn't including labor.

    It just does not make sense to me that the touchpad is faulty when all the lights and display are fine and all of the buttons work as they always have. He told me it was damaged due to a power surge from a thunderstorm. The diagnostic mode gave me a code of 01.

    Yes, I do not how to open it up and can access the parts inside. Thank you in advance for your help.


    Also, this dryer is working intermittently. At times it works just fine, heating as it should, other times it just tumbles the clothes without heat.


    Deana
    Last edited by wndrwmn67; July 10th, 2010 at 06:18 PM.

  5. #5
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    McMullen Valley, Arizona
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    Here's the thermostat he replaced:
    Manufacturer part number 33002567 is RepairClinic item number 791153
    33002567

    Its mounted on the front of your blower wheel housing #8 here: 05-Motor Drive parts for Maytag MDE5500AYW - AppliancePartsPros.com


    Now your model says you also have a thermistor in the same location #8, you can order it here:
    Manufacturer part number 307208 is RepairClinic item number 484272
    307208

    Here's your repair manual:
    www.applianceblog.com/manuals/16023110.pdf

    Section#5 shows how to remove the door and front panel.
    Section#7 shows where your cycling thermostat and thermistor are.

    You can print those sections out if you like.

    Yes, I'd say changing your thermistor should fix it.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  6. #6
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    Jul 2010
    Location
    Illinois
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    Thank you so much Jake. I'll get the thermistor ordered today and let you know how it goes.

    Thanks again!

    Deana

  7. #7
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    Ok Deana, sounds good, yes keep us posted.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  8. #8
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    Location
    Illinois
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    Hello Jake! Sorry for the delayed response, but I had to wait for the part and then went on a short trip. I just replaced the thermistor this morning and my dryer is heating and working like a dream!

    I had already called the maytag dealer back that was telling me I needed the control panel. They were supposed to get back with me earlier in the week, but surprise! never called me back.

    Thank you so, so much for your help and input concerning my repair problem! I appreciate it greatly.

    I think women do often get taken advantage when it comes to repairs, etc.

    Thanks again!

    Deana

  9. #9
    Join Date
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    McMullen Valley, Arizona
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    Excellent Deana, glad the new thermistor fixed it.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  10. #10
    Join Date
    Mar 2013
    Location
    indiana
    Posts
    6

    Default

    How do you do the diagnostics? I have looked everywhere for that info. And I attempted to print the pdf below with intructions on replacing the thermistor and thermostat as I am getting ready to do that same and it did not print?
    Thanks,
    Angela

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