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Thread: GE Profile dishwasher cycle selector not working

  1. #1
    Join Date
    Sep 2010
    Location
    Idaho
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    Default GE Profile dishwasher cycle selector not working

    Model Number: PDW9280N20SS
    Brand: GE

    I have a fairly new GE Profile dishwasher. Everything seems to work fine except I am unable to change the cycle selection on the touch pad. Every once in a while the cycles will just start rotating and then Im stuck with whatever cycle has been selected until it happens again. This behavior seems to manifest itself directly after the dishwasher finishes a cycle, but Ive only seen it occur a few times, so I cant be sure. Im guessing it might have to do with moisture generated when drying. Perhaps I have a bad touch pad...but everything else seems to work. Unfortunately, I live in a rural area and the closest GE technician is several hours from my home. Im hoping someone can help me diagnose and fix this problem.

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,618

    Default

    Yes, it sounds like the keypad assembly is bad.

    Have you tried to turn the breaker off to your dishwasher for 5 minutes and see if it resets?

    Here's the keypad assembly for your model you can order here:
    Manufacturer's Number: WD34X11210


    We have a special program here, all parts you order from our links we post are returnable within 30 days for a FULL refund if they don't fix the problem.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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  3. #3
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    Sep 2010
    Location
    Idaho
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    Default

    Jake thanks for your response and the info. Yes, turning off the breaker resets the cycle.

    Two questions:

    - Is this part covered by the warranty (the dishwasher is about 3yrs old), and if so do you know how I go about getting reimbursed from GE?

    - Any idea where I can get a repair manual or instructions on replacing the keypad?

  4. #4
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    Aug 2004
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    McMullen Valley, Arizona
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    Default

    You have a 5 yr. warranty on the electronic control module for the part only, you'd still have to pay labor.

    So I don't think the keypad is considered the module.

    Unfortunately GE doesn't make their repair manuals available online.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Sep 2010
    Location
    Idaho
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    Default

    Quote Originally Posted by Jake View Post

    Unfortunately GE doesn't make their repair manuals available online.
    Understood. Is there somewhere I can purchase a manual? Or, is this replacement easy enough that I shouldnt need it?

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,618

    Default

    No, You can't purchase a GE repair manual that I know of.

    I haven't replaced a keypad on this model, so I can't tell you step by step.

    Its #719 here, looks like it just prys up from the left side:


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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