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Thread: Maytag Neptune Front Loading Washer Error Code 2E

  1. #1
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    Oct 2010
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    HESPERIA, CA.
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    Unhappy Maytag Neptune Front Loading Washer Error Code 2E

    Model Number: MAH9700AWW
    Brand: Maytag

    Maytag Neptune Front Loading Washer Model MAH9700AWW Error Code 2E

    Machine will power up but immediately goes to error code 2E and then will not do anything else. Please help me out, I need to wash all of my family clothes TODAY!!! or no school/work tomorrow???

  2. #2
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    Apr 2009
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    You should have a tech sheet somewhere in the machine that tells you what that error code means, then we can work with that info

  3. #3
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    Thumbs up Maytag neptune washer model: Mah9700aww

    Pucara
    You should have a tech sheet somewhere in the machine that tells you what that error code means, then we can work with that info

    Hi Pucara, firstable let me thank you for your prompt response to my Q.
    I do have the owner's manual but the 4 troubleshooting pages available do not list this error. I've included them here just in case if you ever need them in the near future. I hope you'll be able to help me out. Thanks.

    TROUBLESHOOTING
    CHECK THESE POINTS IF YOUR MAYTAG NEPTUNEWASHER
    MODEL: MAH9700AWW

    Stops :
    • Plug cord into live electrical outlet.
    • Check fuse or reset circuit breaker.

    • Close door and press the
    Cycle Selector dial to start the washer. For your safety, the washer
    will not tumble or spin unless the door is closed.
    • Before the washer starts to fill, it will make a series of clicking noises to check the door lock
    and do a quick drain.
    • This may be a pause or soak period in the cycle.Wait briefly and it may start.
    • Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.

    Fills with the Wrong Temperature Water:
    • Turn both faucets on fully.
    • Make sure temperature selection is correct.
    • Make sure hoses are connected to correct faucets. Flush water lines.
    • Check the water heater. It should be set to deliver a minimum 120ฐ F (49ฐ C) hot water at
    the tap.Also check water heater capacity and recovery rate.
    • Disconnect hoses and clean screens. Hose filter screens may be plugged.
    • As the washer is filling, the water temperature may change as the automatic temperature
    control feature checks incoming water temperature.This is normal.
    • While the washer is filling, you may notice just hot and/or just cold water going through the
    dispenser when cold or warm wash temperatures are selected. This is a normal function of
    the automatic temperature control feature as the washer determines the temperature of the
    water.


    Won’t tumble:
    • Check fuse or reset circuit breaker.
    • Close the door and press the Cycle Selector dial. For your safety, the washer will not
    tumble or spin unless the door is closed.

    Door locked shut; will not open


    :
    • Press the Cycle Selector dial to stop the washer.
    • The washer door will remain locked during the heating portion of the Sanitary Cycle
    (select models).
    • It may take a few moments for the door lock mechanism to disengage.

    The washer does not drain and/or spin


    :
    • Check fuse or reset circuit breaker.
    • Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.
    • Close the door and press the


    Cycle Selector dial. For your safety, the washer will not
    tumble or spin unless the door is closed.

    Load is too wet at end of cycle:
    • Use the High or Max Extract spin speed.
    • Use high efficiency detergent to reduce over-sudsing.
    • Load is too small. Very small loads (one or two items) may become unbalanced and not spin

    out completely.

    Leaks Water:
    • Make sure door is firmly closed.
    • Make sure hose connections are tight.
    • Make sure end of drain hose is correctly inserted and secured to drain facility.
    • Avoid overloading.

    • Use high efficiency detergent to prevent over-sudsing.

    Excessive Suds:
    • Use high efficiency detergent to prevent over-sudsing.

    • Reduce detergent amount for soft water, small or lightly soiled loads.



     


  4. #4
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    INFORMATION CODES:

    Code Symbol: DC
    Meaning:

    Unbalanced load prevented the washer from
    spinning.
    SOLUTION:
    Redistribute the load, press the Cycle Selector
    dial.


    Code Symbol: DL
    Meaning:
    Door is unlocked when washer is running.
    SOLUTION:
    Press Power Off pad then restart the cycle. If the
    code reappears, call for service, see below.


    Code Symbol: DS
    Meaning:
    Door is open when washer is running.
    SOLUTION:
    Close the door tightly and restart the cycle.
    If the code reappears, call for service, see below.


    Code Symbol: FL
    Meaning:
    The washer failed to lock the door.
    SOLUTION:
    Close the door tightly and restart the cycle.
    If the code reappears, call for service, see below.


    Code Symbol: HR
    Meaning:
    Water temperature control problem.
    (Heater Control problem)
    SOLUTION:
    Call for service, see below.

    Code Symbol: LE
    Meaning:
    The washer has tried to fill but has not reached the proper water level.
    SOLUTION:
    Call for service, see below.


    Code Symbol: LO
    Meaning:
    The door will not unlock.
    SOLUTION:
    Make sure the door is firmly closed.
    Push the Power Off pad to turn off the washer, and
    then turn it on using any pad. If the code reappears,
    call for service, see below.


    Code Symbol: E3
    Meaning:
    Motor not running properly.
    SOLUTION:
    Restart the cycle pressing the Cycle Selector dial.
    If the code reappears, call for service, see below.


    Code Symbol: ND
    Meaning:
    The washer is not draining.
    SOLUTION:
    See Troubleshooting “The washer does not drain and/or spin”, page 13. If problem continues, call for service, see below.

    Code Symbol: NF
    Meaning:
    The washer has tried to fill but was unsuccessful.
    SOLUTION:
    Make sure the water faucets are open all the way. Check for kinked hoses.
    Check inlet screens on fill hoses.

    Code Symbol: SR
    Meaning:
    Problem with control.
    SOLUTION:
    Call for service, see below.

    Code Symbol: PF
    Meaning:
    Electric service was lost when washer was
    running.
    SOLUTION:
    Restart the cycle by pressing the

    Cycle Selector dial.

  5. #5
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    Default

    OPERATING SOUNDS

    High-pitched sound
    during a spin cycle:

    • The motor increases speed to spin the tub to remove moisture from the load.

    Flushing water sound
    coming from the

    dispenser area:
    • Detergent is dispensed at the start of the cycle. Bleach is dispensed during final minutes of wash. Fabric softener is dispensed during the third rinse while the washer is filling.

    Whirring or sloshing sound
    followed by a pause, repeated
    throughout the wash cycle:
    • The tub rotates one direction followed by a pause.The tub reverses direction and pauses.This action continues throughout the cycle.


    Washer maintains a slightly
    reduced spin speed after
    achieving a higher spin speed:
    • After reaching the maximum spin speed, the machine may reduce spin speed slightly for maximum performance.


    The spin speed slows down dramatically when it sounds like an out-of-balance load:

    • The tumbler will begin to accelerate to speed, then slows back down to redistribute the load more evenly when an unbalanced load occurs.


    Water is added after the washer has been

    tumbling for a while:
    • The Maytag Neptuneฎ clothes washer uses a true adaptive fill and adds more water during the wash cycle as it is needed.

    • Water flows through the dispenser to dilute and add bleach or fabric softener at the appropriate time.This will occur even if bleach and fabric softener are not used.

    Clicking/draining sounds when washer is started:
    • Before the washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain.

    Washer beeps after cycle has started:
    • This is audio confirmation the door has locked successfully.


    Rhythmic air rushing during spin:
    • Due to tub movement during the spin cycle, air is transferred in and out of the tub to provide optimum performance.



    Rapid snapping and/or popping sound from the rear of the washer during spin.
    • Water is being extracted through the drain holes in the spinner and is hitting the outer tub before draining out of the machine.


    Call Customer Service at 1-800-688-9900 USA or 1-800-688-2002 Canada.

  6. #6
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    This model Maytag was made by Samsung, I can't help you on this model as I haven't worked on it before.

    But I can link you to the tech. sheet:
    www.applianceblog.com/manuals/16026736.pdf

    AND

    Service manual:
    www.applianceblog.com/manuals/16025909.pdf

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
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    Sorry DDE50, ive never worked on these models also, the tech sheet says that your voltage going to the motor control board is not correct, without having worked on these machines in the past and without being there physically its all guessing from here.....sorry can't help

  8. #8
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    Hi Jake, well the tech is comming this friday to fix it, I'll get back with you n let you know what exactly it's wrong with the washer, maybe it'll help some else. Thank you for taking the time to answer my email in such a prompt manner. Have a great day.

  9. #9
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    Pucara, thank you for trying to help me out. The tech will be here this friday to fix it, i'll let you know what he says. Have a nice day.

    p.s. I called maytag's cust. service, they don't even know what that error means..or how to get it fix...what's this world comming to? It's their own product!!..omg.. lol..

    "The tech sheet says that your voltage going to the motor control board is not correct"

  10. #10
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    Ok, sounds good, yes please post what the tech. says.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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