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Thread: Ice maker slow and freezer coils frozen

  1. #1
    Join Date
    Nov 2010
    Location
    Bloomington Indiana
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    Default Ice maker slow and freezer coils frozen

    Model Number: KSCS25FKSS02
    Brand: KitchenAid

    Hi everyone, read a few posts and hoping someone can help.

    The fridge works fine. We noticed the ice cream in the freezer was soft recently although other items in the freezer looked fine. I found a huge chunk of ice on the back wall of the freezer (inside) and removed it. It was stuck all over one of the slide drawers. As you can see in the pic, all the way up the right side, the bottom 1/4, and across the top of the coils is frozen -even over what appears to be the defrost sensor?

    The biggest thing we notice is that the ice maker takes forever to make ice, even though it seems the air in there is cold.

    Both fans are running.. freezer and condenser in back. coils are clean.
    Hope you can help!

    Thanks!!!!
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  2. #2
    Join Date
    Nov 2010
    Location
    Bloomington Indiana
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    Default 2nd pic - couple hours later

    I've attached a 2nd pic - this is a couple hours after turning the freezer back on. Hope this helps!
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  3. #3
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    So the top evaporator coils have no frost on them at all?

    2 things would cause this, a condenser clog or a bad compressor.

    First pull the front lower bottom kickplate grille off, just unsnaps, its easier to do with both doors wide open, then vacuum or brush the condenser coils underneath, or use an air compressor to blow the coils clean.

    Its recommended to clean the condenser coils every 6-12 months, especially if you have pets that shed hair.

    Then put that back panel back on and give it 24 hours to see if that resolves it.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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  4. #4
    Join Date
    Nov 2010
    Location
    Bloomington Indiana
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    Default Response...

    Alas, I've already done that - much more than 24 hours ago. About a week ago. I even took a shop vac blower and blew it underneath to get as much out as I could. They are as clean as a whistle now.

    You are correct - no frost on the top side of the coils. Only the larger coil up the right side and top and 1/4 way up as the pic shows.

    I touched the compressor - its pretty hot. Not sure how hot its supposed to get. Couldn't leave my finger on it. Burn pretty quick.

  5. #5
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    Default

    Ok, then its your compressor going bad. Is the condenser fan next to the compressor blowing air?

    If so, then its the compressor bad.

    Now your model has a 10 year compressor warranty:
    http://shared.whirlpoolcorp.com/asse...02221544-W.pdf

    Which means KitchenAid will pay for a new compressor, but you have to pay the labor when KitchenAid comes to install it, which can be about $200-$300.

    You can contact KitchenAid here for warranty support:
    KitchenAidŽ: Welcome to KitchenAid.com

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  6. #6
    Join Date
    Nov 2010
    Location
    Bloomington Indiana
    Posts
    13

    Default Thanks

    Jake,

    Thanks for the help. The compressor fan is blowing. I cleaned it as well when I cleaned the coils and it spun back up when I turned the unit back on.

    Thank you for the kitchenaid contact info. Very helpful!

  7. #7
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    69,860

    Default

    Your welcome, keep us posted.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  8. #8
    Join Date
    Nov 2010
    Location
    Bloomington Indiana
    Posts
    13

    Wink Update

    Just keeping everyone posted....

    I called Jerry's Appliances, the best place around here in Indiana to have this sort of work done. Jerry had a heart attack (two, to be exact) last week and can't help me and isn't sure when he will be back, if at all.

    He suggested I call the place where I purchased the unit - Clark's Appliances out of Indy. They contacted Kitchenaid and told me the compressor was covered but no labor and wanted to charge me $550 for labor and $50 to re-add the freon. I am telling them I think that is highway robbery and will look elsewhere.

    FYI! ;-)

  9. #9
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    69,860

    Default

    Its going to be expensive anywhere you check, its a huge job to do, about 3 hours labor.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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