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Thread: Please help with Whirlpool gas stove problem

  1. #1
    Join Date
    Nov 2010
    Location
    Indiana
    Posts
    13

    Default Please help with Whirlpool gas stove problem

    Model Number: WFG374LVS
    Brand: Whirlpool

    Hello. The problem is this: The oven and the broil will not work. The burners on top work fine. When you set it to broil, after a few seconds you will hear the clicking of the starter but the gas does not come on. When you try and use the stove, there again is no gas and it doesn't click either. I have read the forums a few days ago that it could be the dsi board so I bought one and it didn't fix it so I will send it back for a refund since I bought it from repairclinic. What do I do next? I read on the forums that it may be the gas valve. I was just wondering since there is no clicking from the igniter when I try to start the oven, could it be a bad igniter and causing the gas to not come on for the oven and the broiler for a safety precaution? I just know how electronics are, if one thing fouls up it can confuse everything else. If anyone has any ideas I would greatly appreciate it. Thank you.

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,644

    Default

    Hi,

    Did you read this troubleshooting flow chart:
    www.applianceblog.com/manuals/DSI_manual.pdf

    Do the diagnostics first to see if an error code comes up:

    1. To enter into diagnostics mode press the CANCEL/OFF and START
    keys in the following order when the oven is not in cooking, broiling, or
    cleaning mode. CANCEL/OFF > CANCEL/OFF > START. The control
    will then indicate test in the display.

    2. Press the TEMP/TIME “More” arrow key to read the following:
    1 = oven sensor temperature; 2 = user cooking offset; 3 = software
    version; 4 = memory checksum; 5 = last fault code; 6 = accumulated
    operation time; 7 = switch state.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
    Join Date
    Nov 2010
    Location
    Indiana
    Posts
    13

    Default

    Ok. I did some tests on the stove. I did what you said Jake to check the error codes and it showed 600D. I checked the oven ignitor and it seemed to be ok no cracks or anything. I tested the ohms on the gas valve and the broil side showed around 197 which is ok and the oven side was at around 1800 and the oven side is where the ignitor doesn't work too. When I checked them for voltage during the bake and broil modes they showed no voltage. With the gas valve on the ohm meter reading 1800, does this mean I need to order a new gas valve or where or what should I check or test next? Thanks. Chris

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,644

    Default

    You did the flow chart at the bottom of the manual link I posted above?

    Is 120 Volts present from J1-4 to J1-6?

    If not, it says replace the EOC which is your clock control board assembly.

    What color is yours?

    Here's the white one for your model:
    Manufacturer part number W10183021 is RepairClinic item number 1617103


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
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    Default

    That error code 600D wasn't listed in the error code list.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  6. #6
    Join Date
    Nov 2010
    Location
    Indiana
    Posts
    13

    Default

    Ok Jake. I tested for 120 vac during back and it showed nothing. So hopefully it means we have found the problem which is the clock board. The color I need is black. Thanks

  7. #7
    Join Date
    Nov 2010
    Location
    Indiana
    Posts
    13

    Default

    Just one more thing. Since no gas comes out on bake or broil and I did get a strange reading on the bake side, should I order a gas valve as well? If the clock board is bad, does it control the gas valve too?

  8. #8
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,644

    Default

    Here's the black clock control board for your model:
    Manufacturer's Number: W10183020

    Yes, it does, but I'd order the gas valve as well for that strange reading, just in case, you can always return it for a full refund(minus shipping back) if you don't need it.

    Here's the gas valve for your model:
    Manufacturer's Number: 9761959

    9761959

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
    Join Date
    Feb 2011
    Location
    North East
    Posts
    1

    Default oven problem

    I have a similar problem with my stove. The broiler works, but when I try the oven I hear the ignition click 2-3 times then nothing. It sounds like the gas is on but the oven does not heat up. It then smells like gas.

    I looked at the last error code, but it was GOOD. I think that was the same 600d as above. I also looked at the flow chart in the DSI PDF. Is there something I could do before taking it apart? Could the ignition be dirt or clogged? Any advise would be appreciated.

    Did xboxman fix his stove?

  10. #10
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    70,644

    Default

    We need your exact model#.

    Just follow the flowchart, you will need a volt/ohm meter.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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