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Thread: Major water leak from drum of front load kenmore he2

  1. #1
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    Default Major water leak from drum of front load kenmore he2

    Model Number: 110.47512602
    Brand: Sears Kenmore
    Age: 1-5 years

    I have a major water leak coming from the front bottom of the washer drum. It is leaking inside of where the rubber door seal meets the drum. It looks like the drum has come apart. See picture of daylight coming through the crack / split between the parts.

    Click image for larger version. 

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    Most drum leaking issues seems like they are difficult / expensive to repair. Any advice?
    Thanks

  2. #2
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    It looks like the bellows you will need to order, seen this happen many times.

    But you will have to remove the bellows to make sure first.

    The door boot seal is the Bellows(Video Included):
    Whirlpool W10111435 Door Boot Seal


    REMOVING THE CONSOLE AND THE TOUCHPAD/LED ASSEMBLY

    1. Unplug washer or disconnect power.
    2. Turn off the water supply to the washer.
    3. Remove the three T-20 hex-head Torx screws from the top cover of the washer.
    4. Pull back on the cover and release the tabs in the console from the slots in the cover, then lift the cover off the unit.

    5. To remove the console:

    a) Pull out and disconnect cable connector UI8 from the central control unit.
    b) Remove the cable wires from the two central control unit clips.
    c) Pull the detergent dispenser drawer out as far as it will go, then press down on the release tab, and remove the drawer from the unit.
    d) Remove the one screw at the recessed hole.
    e) Lift the top edge of the console and unhook it from the holder clips.
    f) Press the locking tab on the right rear side of the console inward, and remove the console.

    Removing the front panels:

    10. Remove the three hex-head screws from the lower front access panel, then lower the panel, and remove it.
    11. Open the washer door.
    12. Using a small screwdriver or a pair of long-nosed pliers, pull the tension spring on the retaining wire out from around the front of the bellows, and remove the wire.
    13. Pull the bellows off the lip of the front panel, and push the bellows inside the front panel.
    14. Remove the two T-20 Torx screws from the door switch assembly.
    15. Close the washer door.
    16. Remove the four hex-head screws from the top and bottom of the front panel and remove the panel from the unit.
    17. Loosen the clamp from the main water feed tube and remove the tube from the detergent dispenser.

    REASSEMBLY NOTE: When you reconnect the water feed tube, align the arrow on the tube with the line on the detergent dispenser.

    18. Pull back and unhook the tab on the left side of the detergent dispenser from the cabinet side panel slot, then lift the dispenser out of the washer.

    To remove the bellows:

    c) Turn the bellows retaining clamp screw counterclockwise until the clamp is loose enough to remove it from around the bellows.
    NOTE: It may be necessary to completely remove the screw from one end of the clamp.

    d) Remove the bellows retaining clamp from around the bellows.
    e) Pull the bellows off the front of the tub. Remove Bellows.

    REASSEMBLY NOTE: When you reinstall the bellows, be sure to position the “weep holes” at the bottom.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
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    Default

    I just took the washer apart and the baffle is fine. There is a crack on the bottom side of the plastic cover around the drum. See picture taken from underneath drum. Please advise what parts will be needed to repair the leak. Thanks for your help.

  4. #4
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    Click image for larger version. 

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  5. #5
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    I found this link that seems to be similar to the symptoms my washer is experiencing: Whirlpool Duet Washer drum knocking - plastic tub shredding

    Washer has been getting louder and louder like it is off balance when it spins until the outer case on the drum finally split causing the leak.

    Does Kenmore have a similar warranty on the drum as Whirlpool. I know Whirlpool manufactured this model for Kenmore.

    Thanks for your help

  6. #6
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    Ok, I see now.

    Yes, the rubbing in front and shredding indicates either the outer tub bearing is shot, or the inner spin basket spider support has broken.

    Here's the outer tub assembly for your model:
    Rear Drum with Bearing 280253 Order now for same day shipping. 365 day return policy. RepairClinic.com


    I'm attaching the official online repair manual for the Whirlpool Duet Sport/Kenmore HE2 below.

    It will show you how to take it apart to check.

    Here's the inner spin basket for your model:
    Tub Support 8540878 Order now for same day shipping. 365 day return policy. RepairClinic.com


    Your warranty on this model is only 1 yr. on everything. No extended warranty on the outer tub or inner spin basket.

    Jake
    Attached Files Attached Files
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
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    Default

    Great, thanks for all of your help!

  8. #8
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    Glad to help.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
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    Nov 2011
    Location
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    I took the washer apart. The spider is intact and the bearings are all turning true. The screws that hold the spider to the basket ripped the steel around the screw holes. See picture. On one of the arms the screws are gone but the holes are in perfect condition - almost like they were never installed. Looks like I'll be buying a new washer. Thanks again for all your help.

  10. #10
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