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Thread: Maytag Neptune dryer lights up, but won't start

  1. #1
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    Default Maytag Neptune dryer lights up, but won't start

    Model Number: MDG5500AWW
    Brand: Maytag
    Age: 6-10 years

    Hi, my Maytag Neptune MDG5500AWW dryer will not start. The control panel lights go on, but settings are frozen and won't run. Could it be the thermal fuse or the control panel? Any help is appreciated. Thanks.

  2. #2
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    Aug 2004
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    We need the full model#, click here to locate it:Help Me Find My Model Number - RepairClinic.com


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
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    Ok Steve, we updated your model# per your email, but please just reply to your thread here and not to the automated email that gets sent to you.

    Ok, when you say frozen, the buttons are not responding?

    Thats likely the control panel keypad assembly thats gone bad on you.

    Whats the serial# on your dryer, as they make 2 different control panel keypad assemblies for this model.

    Look in your console, there will be a tech. sheet that has troubleshooting diagnostics in it.

    The back panel of your console just has about 4 screws to remove it.

    Now we have had a few members do the membrane test and it passed, but it was the control panel keypad assembly that was bad after they ordered the main control board and that didn't fix it.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  4. #4
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    Thanks Jake. I appreciate your help.

  5. #5
    Join Date
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    Ok Steve, glad to help.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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