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Thread: Model #110.16862502 - Good coupler, good clutch, no spin without help

  1. #1
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    Default Model #110.16862502 - Good coupler, good clutch, no spin without help

    Model Number: 110.16862502
    Brand: Sears Kenmore
    Age: 6-10 years

    Recently noticed clothes were still soaking wet at the end of a wash cycle. After further investigation I found that the tub was not spinning (but it does agitate normally). If I open the lid and give the tub a little help, it spins as expected. Here's what I've done up to this point:


    - Removed the coupler, all parts are intact and I'm able to spin the motor manually.


    - Made the mistake of prying open the pump to check for foreign objects (replaced the pump).


    - Confirmed that the lid switch is working properly.


    - Leaned the machine back and observed the underside during the spin cycle. The clutch spins every time, but the drive basket (I think that's what it's called) doesn't (which corresponds with the tub not spinning).


    Sometimes, after manually giving the tub a "spin boost" and opening and closing the lid, there's a loud clang and when that happens, the tub starts spinning.


    My guess is that it's a worn drive block, but before I order a new one (and spanner wrench to get to said worn drive block), I'd like to get some feedback.

  2. #2
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    Its possibly your tub drive block, yes. But if after you check your drive block and if it looks fine, then the problem is your basket drive assembly itself.

    Here's the tub drive block for your model you can order here if needed:
    Manufacturer part number 389140 is RepairClinic item number 2858
    389140

    This video shows how to check and replace the drive block:





    You can see the comparsion here:

    See the one on the left, its the old one, the one on the right is the new one. It has to have those 2 ear slots. Does yours look like the one on the left or right?



    Then to remove the basket drive:
    Grasp plastic cam on basket drive and turn while pulling downwards


    Here is the basket drive for your model:
    Manufacturer part number 285792 is RepairClinic item number 1254
    285792

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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  3. #3
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    Thanks, Jake. I just ordered a spanner wrench and drive block--hopefully that will fix the issue and I can save $125 or so on a new basket drive!

  4. #4
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    Ok, keep us posted.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
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    Back with an update:

    Replaced the drive block, but we've continued to have to give a "spin boost" to get the basket to spin--definitely a nuisance, but at least it keeps us from the Laundromat!

    Anyway, in the past few days it's been impossible to get the basket to spin, even after spending several minutes giving "boost" after "boost." The only way it will spin is if the machine is empty.

    Should I be ordering the above-mentioned basket drive at this point?

  6. #6
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    Yes, and its best to also order a new clutch as well, as they work together.

    Even though the clutch is spinning it can still be bad, because the inner clutching lining can wear down and not engage the basket drive fully.

    You'd have to take the gearcase out and look at the basket drive plastic coupling device to see if its cracked or broken, if not then just getting a new clutch should fix it.

    Here is your clutch assembly you can order here(Install video included):
    Manufacturer part number 285785 is RepairClinic item number 2670
    285785

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
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    OK, I just removed the agitator and drive block and noticed what looks like metal shavings where the block sits (see image). Is this an indication of anything specific?
    Click image for larger version. 

Name:	2012-11-13 11.36.32.jpg 
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    I tried running the Spin cycle with the tub out, and noticed that just the shaft would spin (when I gave it some help), but the drive block wouldn't.

  8. #8
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    Forgot to mention:

    There's also a small amount of water in the outer tub, which gets siphoned out when I run the Spin but then floods back in when the Spin cycle ends. Is this normal?

  9. #9
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    There's also a small amount of water in the outer tub, which gets siphoned out when I run the Spin but then floods back in when the Spin cycle ends. Is this normal?
    Yes, thats normal.

    Those shavings could have been from the old drive block.

    Did you check the basket drive plastic coupler yet?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  10. #10
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    It seems OK to me ... ?

    Click image for larger version. 

Name:	2012-11-13 12.59.33.jpg 
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ID:	7884

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