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Thread: Kenmore fridge ice & water dispenser not working

  1. #1
    Join Date
    Aug 2012
    Location
    Florida
    Posts
    2

    Default Kenmore fridge ice & water dispenser not working

    Model Number: 795.78512800
    Brand: Sears Kenmore
    Age: 1-5 years

    I have a freezer on the bottom and fridge on top fridge with water and ice dispenser in the door. The display has gone dark and water and ice dispenser have stopped working. Everything else is working properly. Seems as though there is a power/computer issue. Interetingly just pior to this happening the ice flapper would flutter open and closed repeatedly the we shut the door. It may be unrelated. But now it doesn't do it anymore now that the whole display stopped working. Any ideas. Thanks in advance.

  2. #2
    Join Date
    Jul 2006
    Location
    Murray, Utah, United States
    Posts
    17,086

    Default

    Remove the top hinge cover and check all the wire connections. Sometimes disconnecting the connector several times will do the trick.
    OWNER RICK'S APPLIANCE REPAIR
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  3. #3
    Join Date
    Aug 2012
    Location
    Florida
    Posts
    2

    Default

    Thank you for the response. I removed the hinge cover, unplugged and replugged them all multiple times in hopes of cleaning a connection. The open door sensor button works as does the little light that comes on when you fill a glass of water. It is on except when I unplug the connection. The water & ice dispenser still don't work along with the electronic display. Any other suggestion? Thanks in advance

  4. #4
    Join Date
    Jul 2006
    Location
    Murray, Utah, United States
    Posts
    17,086

    Default

    I haven't worked on very many of these LG models. wildimagination is a LG tech. He might know.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  5. #5
    Join Date
    Jun 2011
    Location
    Danville, California
    Posts
    424

    Default

    Uh-oh!!! I've seen this problem and it's a wire harness problem inside the door panel. Something shorted inside. Try this first, remove the funnel assembly by pulling straight down. Now look at the bottom of the display panel and you'll find pry holes to unsnap the panel from the door frame. Unsnapping will sound like youre breaking something but just continue to remove the panel. Look at the connector to the display board to make sure it's properly connected. If it's ok, then you have a bad door wire harness and the door has to be replaced.

    Hope it's not the door.
    Appliance Repair Tech
    LG Authorized Servicer
    Danville, California

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