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Thread: Whirlpool Gold French Door Refrigerator leaking water on floor

  1. #1
    Join Date
    Oct 2012
    Location
    Wisconsin
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    Default Whirlpool Gold French Door Refrigerator leaking water on floor

    Model Number: GI5FSAXVY01
    Brand: Whirlpool
    Age: 1-5 years

    Our bottom freezer, french door, whirlpool refrigerator leaks a small puddle of water on the floor every other day it seems. (Water is always on the front left corner of the fridge) After doing some research I thought it would be due to a clogged/frozen drain in the back of the freezer or a crack in the condensate tray. However, it appears that is not the case.

    I took it all apart last night and was able to pour water down the drain and it ran down to the condensate pan with no issues. I then checked the condensate pan for cracks and didn't see any. Nor was any water left on the floor below where the pan was when I was taking everything apart.

    I've also checked the front of the freezer door and the water connection in the back for leaks and neither seem to be the culprit. There is no ice/water build up inside my freezer and the food is staying adequately frozen. The other thing I've done is tried shutting off the ice maker for a couple days but it doesn't seem to be related to the ice maker either since water still leaked with that disengaged....

    Any other suggestions? Could it be a water filter issue? You'd think if it were the water filter I'd be getting a leak on the inside of the fridge below where it's housed but I could be wrong?

    The only other thing I noticed is last night about an hour after it had been plugged back in, it sounded like water was running through the system ( not sure it that's part of it's daily process ) but shortly after I heard the 'water filter type' noise there was water on the floor in the normal location. Not sure if that helps point to the issue or not?

    Any help or suggestions would be appreciated.
    Last edited by Jake; October 4th, 2012 at 02:23 PM. Reason: Corrected model number

  2. #2
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    Jul 2006
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    Murray, Utah, United States
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    Can you recheck your model number. Nothing comes up with that one. Read it from the tag on the machine: Help Me Find My Model Number - RepairClinic.com
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  3. #3
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    Oct 2012
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    Wisconsin
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    Default

    Sorry, looks like I put a "1" in there when it was supposed to be an "I". Anyway, the correct model # should be GI5FSAXVY01 . Thanks in advance for your help Rick!

  4. #4
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    It sounds like you checked all the usual suspects so after reading your post I think you were on the right track. Instead of shutting just the ice maker off, shut off the water to the refrigerator at the supply valve and lets see if there is any water on the floor after a few days. If there is, we can eliminate the entire water system in the refrigerator. You say it returns every other day and that sounds like the same amount of time between defrost cycles. It looks like the only water line on that side of the refrigerator runs down the left side of the door to the dispenser. Shutting the water off will give us a good starting point.
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    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  5. #5
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    Sounds like a great idea! Should I disconnect the valve or just shut it off? Just wondering if there will still be pressurized water in the fridge if I don't disconnect the valve completely and let it drain? I could be wrong though, if just shutting the valve off will do the trick I'm all for it. Let me know your thoughts.

    Thanks again Rick!

  6. #6
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    Just shutting it off should do it. The water pressure will only be in the supply line.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  7. #7
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    Sounds good, that's what I'll do. I'll also try to drain any water that's left in it by running some water into a cup from dispenser after shutting off the valve. I'll let you know how it goes in a couple days.

    Thanks Rick!

  8. #8
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    Excellent plan my friend! Keep us posted! It might be easier to just remove the water filter.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  9. #9
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    Hi guys, I am having the exact same issue as dunnom is with the water leak and same exact fridge. I have not turned off the water to the ice maker and dispenser. However today my wife and I though the freezer crapped out on us as there was frost everywhere and on everything in the freezer. There was so much ice that it froze the light switch so the light would not turn on.
    Hope this gives you additional info in diagnosing this. I would like to watch the posts to see what can bedone to fix this.
    BTW....Does whirpool have any info on this problem?
    Brian

  10. #10
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    Your problem sounds like the evaporator fan motor is not working. Can you hear the fan working?
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 29 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

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