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Thread: Whirlpool Side by Side Refrigerator is not Cold/Freezing?

  1. #1
    Join Date
    Jul 2013
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    Dayton, Ohio
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    Default Whirlpool Side by Side Refrigerator is not Cold/Freezing?

    Model Number: GS5SHAXNB00
    Brand: Whirlpool
    Age: 6-10 years

    I have a Whirlpool "Gold" Side by Side Refrigerator (GS5SHAXNB00). Noticed yesterday that the freezer was not cold and ice cream was melting. Slowly has gotten worse and ice has started to melt today. Opened up the panel to look at condenser coils and there was no frost?

    I can hear the unit kick "on" for like 5 seconds then it kicks off. This repeats every 5 minutes or so. Refrigerator side seams to be cool, but hard to tell if the temperature has also dropped on that side.

    Any suggestions would be greatly appreciated... thanks!

    Rick
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  2. #2
    Join Date
    May 2008
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    on the frying pan
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    Default

    Sounds as though you have a sealed system (Freon) issue or might need a hard start capacitor (it may force the compressor to run but if no/low Freon it will not cool of course). I believe the freezer feeds cold air to the fridge. Might need to call in the repairman- but wait for a reply from Jake if can.

  3. #3
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    Hi,

    Opened up the panel to look at condenser coils and there was no frost?
    That's your evaporator coil behind the back panel inside your freezer, your condenser coil is underneath your refrigerator.

    Sounds like your compressor start relay went out.

    Follow this guide to check it to see if it rattles: [FIXED] How to replace a (Whirlpool/Kenmore Model 106) Refrigerator Start Relay

    Here's the compressor start relay for your model you can order:
    Whirlpool 2319792 Start-Dev - AppliancePartsPros.com


    Let us know what you find.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  4. #4
    Join Date
    Jul 2013
    Location
    Dayton, Ohio
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    Thanks for the information Jake... I thought that I might have had the wrong terminology on the "coil", sorry about that. After reading through some more of the other post, I agree that the relay might be the culprit. It's not just the freezer side that is not keeping temp, we had to relocate all the refrigerator items this afternoon due to it also not keeping cool. I will remove first thing in the morning and let you know what I find out.

    Thanks so much for your help.

    Rick

  5. #5
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    Jul 2013
    Location
    Dayton, Ohio
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    Decided to go ahead and take it apart tonight. It does "rattle", so I assume it has gone bad. Just a quick confirmation... I assume that I only need to replace the Start Relay and not the Run Capacitor? See attached picture for my specific part... thanks again for all of your help!!!

    Rick

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  6. #6
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    Aug 2004
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    Correct Rick, just replace the compressor start relay, and not the run capacitor.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
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    Jul 2013
    Location
    Dayton, Ohio
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    Thanks Jake. I was able to pick up the part this morning. But before I pulled out of the parking lot, I wanted to make sure the part fit my capacitor. It does... but I noticed that the NEW part rattles when I shake it... just like my existing "bad" part. It doesn't look like it was installed, but the packaging was a little "shady".

    My question... Is there anyway to tell if the new part is defective other than installing it to see if it solves the problem?

  8. #8
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    Aug 2004
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    McMullen Valley, Arizona
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    but the packaging was a little "shady".
    Oh boy, that's not good. Where was this place you bought it at?

    They didn't have anymore you could exchange it for?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
    Join Date
    Jul 2013
    Location
    Dayton, Ohio
    Posts
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    Default

    Sorry for the late reply, but was out of town.

    I purchased it from "Dayton Appliance", they are a distributor here for most of the local guys, so I figured I'd go to the source and not pay markup. It was the "last one" they had on the shelf so I took my chances and installed it before I had to leave. Seams to have done the trick, ice-maker was working the next morning and it has been working all week. The "rattling" concerned me, hopefully it will last???

    Once again, thanks for all your help Jake... save me some serious headache and $$$$.

    Rick

  10. #10
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    Ok Rick, sounds good.

    I purchased it from "Dayton Appliance", they are a distributor here for most of the local guys, so I figured I'd go to the source and not pay markup.
    Are you a tech? Reason I ask is that all appliance parts distributors have to mark up the price a little to cover their operating costs, so unless your a tech. they won't mark up the price, because techs have to mark it up a little when they install it on a customers appliance.

    Usually parts from AppliancePartsPros or RepairClinic, are less expensive than local appliance parts distributors, and you have 365 days to return the parts for a full refund, less shipping, for any reason period! Even if you install the part/parts including electrical parts. Most local appliance parts distributors can't even come close to matching that.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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