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Thread: Ice sticking together in receiving tray

  1. #1
    Join Date
    Jan 2007
    Location
    Midlothian, VA
    Posts
    3

    Default Ice sticking together in receiving tray

    I have a side by side (ED27PQXFN02) and recently the ice has been clumping in the tray. Ice is producing for the most part fine, but occasionally a few cubes are hollow. The bar gets stick in the ice and I have to knock it loose so it can raise to dump the ice. The blades have frozen water drops on them pretty much all the time. The compressor was replaced about 3 years ago. Sometimes I also see tiny ice crystals on the frozen food bags/boxes. I just checked and temp in the freezer is -5 and 36 in the fridge. I don't remember the freezer being that cold before. Thermostat was replaced last summer/fall. Freezer is set on B and fridge is set on C - both I think factory settings. Any ideas would be appreciated. Thanks.

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,876

    Default

    I would check your door gaskets to make sure you don't have warm air leaking in, also check your ice dispenser door, to make sure thats closing good after you get ice from your dispenser.

    Here is a ice door chute kit, in case you need to order it:
    Ice chute door kit

    The hollow cubes are caused by a low water issue to your ice maker as described here:
    http://www.applianceaid.com/icemaker.html#hollow

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
    Join Date
    Jan 2007
    Location
    Midlothian, VA
    Posts
    3

    Default

    Thanks Jake. I checked the door gasket and there is suction when I try to open it. I also pushed on the ice dispenser door and it appears to shut firmly. Are there any other checks I can do with them? Is it normal for the freezer to be sub 0 on that model?

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,876

    Default

    The normal temp. of all freezers should be 0-10 degrees.

    -5 is colder than normal, but that shouldn't cause the ice cubes to stick.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Jan 2007
    Location
    Midlothian, VA
    Posts
    3

    Default

    OK, here's a followup. Because of the sometimes hollow ice cubes, I took your advice and pulled off the water inlet valve. To my gross surprise, black water started coming out of the supply tube, and I'm on county water. It took 5-6 glasses to clear up, but the cubes in the tray were clear??? Water pressure was strong. So, I replaced the water inlet valve and it looks like that has cleared up the problems with ice clumping and the hollow cubes. Thanks Jake.

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    69,876

    Default

    Glad that new water inlet valve fixed it for you.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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