August 27th, 2011, 08:02 PM
re: Samsung Front Loader WF220 has a 'nd' error code
Less than 1 year
My washer has been working great until today. I got a error code 'nd' from my normal wash cycle and from what I gather from the user manual, the washer detected a error in the draining of the water during the spin cycle. I went ahead and turned off the washer and checked the filter (no clog there). I put the washer in Rinse and Spine mode to finish off the laundry... but it started at #20 (for minutes) and cycled down to 7 minutes and keeps getting STUCK at 7 for about 5-10 min (with the pump on). Then for no reason at all... it's goes to #17 again!! I tried this about 3 times... then I proceeded to just do a spin cycle ONLY and it counted down past 7 to 5 and it would get stuck there forever and even throw in some water for no reason at all!!
I did do a reset of the washer. I unpluged it, pushed the on button and let it power on and off releasing any stored electricity. Then I put the power cord back in. I only waited maybe 15 seconds if that.
I called Samsung and they were going to send a repair out sometime next week.
Update... I decided to reset the washer again and waited 30 min. and then plugged it back in. I performed a normal wash and - wala... it worked fine and no hang ups.
Should I go through with a service call and have them look over my machine still? It's still under warranty till the end of Oct. I'm going to try the washer out this week and see if it hangs up again.
If it doesn't should I even mess with the service call? And what would cause my washer to act this way anyways? Thanks in advance.
August 28th, 2011, 08:40 AM
More than likely, some detergent suds got inside the water level sensing tube and blocked the air pressure flow to the water level sensor. This would tell the control board that the water has not completely drained out. When you let the washer sit for 30 minutes, the detergent suds settled out of the way and during restart, everything went back to normal. You need to make sure that you're using on HE detergent and use only 2 tablespoons per wash.
Run the washer once by itself without any laundry to try and rinse the excess detergent.
Hope this helps.
Appliance Repair Tech
LG Authorized Servicer
August 28th, 2011, 09:08 AM
Thanks so much!! I do use HE detergent but I added some oxyclean to this load.
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