Hi There,

I just found this site while doing some Google searching.

We have a Whirlpool Duet GHW9300PW that keeps having a F11 Error.

I have found that the code is a communication error between the MCU and the CCU.

I have a repair guy scheduled for tomorrow afternoon, but after reading numerous posts on the net about the repair guys not being to efficient on diagnosing and fixing the problem on the first trip out I am kind of leaning towards just ordering a new CCU and seeing if that fixes the problem.

We just got back from a 2 week camping trip and we have lots of laundry to do. The washer is torn apart with all the access panels off right now. I tried disconnecting and reconnecting all the connectors on the CCU and MCU and the motor and that didn't help.

TIA for any help

Joe

Hi,

Error Code F11
upside down. The wires should be to the left when facing the
MCU connectors.

Here's the tech. data sheet, it tells you how to put it in diagnostics mode:
http://www.servicematters.com/docs/w...%208182208.pdf

Here's the CCU for your model, in case you need to order it:
Manufacturer's Number: 8182789

duetowner has a good thread here about the F11 issue, and what he did to fix his in his last post, I'd try that first:
Duet Washer GHW9400PW0

Jake

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Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
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Jake's Appliance Repair Nov. 2005-present

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I have this tech sheet at home, but I don't have the prewash option or the rinse hold button.


Push PREWASH OPTION four times within five seconds. (If
PREWASH OPTION is not present on this model, press RINSE
HOLD four times within five seconds.) C:00 will light up on the
display.
If the Starting procedure fails, push the PAUSE/CANCEL touch-pad,
then repeat the starting procedure.


I clicked on your other link and I will look for socks, although we check after each load below the rubber boot.

I'm kind of thinking about cancelling the appointment with the repair guy and just ordering a CCU. I can hear it clicking pretty loudly, is that normal?

Does it seem to be clicking louder than before?

Also there should be another number after the W in your model#. The model# tag is located inside the door.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

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Yes there is, but I have to check when I get home.

This model # is what Standard told me I had over the phone yesterday when I called them. They have all my info on record. Does that last number make a difference when ordering parts?

I can't say for sure if it's louder then before, the dryer is stacked on top of it so it's kind of covered and I think that insulates the sound.

The way I see it is I pay the repair guy the $130 for labor and service call + parts or for that amount of money I could buy a CCU and an MCU and replace them. Hoping that one of those fixes the problem.

Yes, that number after the W is very important to make sure you get the correct CCU for your model.

If your dryer is stacked on your washer, you'll need help taking the dryer off your washer, as thats were the CCU is located, under the top panel of your washer.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

Shop Home Appliances

I took the dryer off last night and also unplugged all the connectors on the CCU and the MCU, then plugged them back in. It didn't help.

Ok, then I would just need the last number after the W in the model# to get you the proper CCU.

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

Shop Home Appliances

The last number is either a O or a 0.

I also cleaned out the screen before the pump that's down on the front middle bottom of the machine. Like in that other thread you gave me the link to there were some kids socks in it. I took those out and ran a "Heavy duty" cycle with nothing in the washer and it ran without error.

I am now running a big load of towels on the "Sanitize" cycle to kinda test and see if it helped.

If it errors out I will order the CCU, if it doesn't I will keep running some loads through it tonight and see how it goes before I put the covers back on and restack it.

Thanks, Joe

Oh, so you did find some kids socks in yours too? You may have justed fixed it.

Fingers crossed.

The number after the W in your model# is a 0.

Here's the CCU board for your model, in case you need to order it:
Manufacturer's Number: 8182308

8182308

Jake

__________________
Appliance Repair School 1987-1988
Star Appliance Tech. 2 yrs. 1988-1990
Wards Appliance Tech. 11 yrs. 1990-2001
Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
Jake's Appliance Repair Nov. 2005-present

If you need more repair advice help on your appliance, click Here

Look-Up & Order Parts

Shop Home Appliances