October 5th, 2007, 07:04 AM
KitchenAid Executives: do not stand behind products
Is it too much to ask for a brand new KitchenAid oven to actually operate ?
In the fall of 2006 several KitchenAid appliances where installed into my kitchen after a complete renovation. Unfortunately the built-in oven (model KEBC107KSS05), costing $1,600.00 never operated. I requested a replacement but was only given the option of repair. After 8 weeks+ dealing with A & E repair service including 2 cancelled appointments, the control panel and thermostat sensor were finally replaced in early December.
Eight months (August 2007) later the oven is not working. Again I contacted KitchenAid requesting a replacement. They offered to dispatch a different service company to repair the oven. August 31, Betty's appliances diagnosed that again the control panel and thermostat sensor needed to be replaced, they ordered the parts. Today is October 5th and I still do not have a working oven.
In September, I wrote to Mr. Michael A. Todman, President North America for KitchenAid sharing my disatisfaction and requesting a new oven. I requested that he stand behind his products. Yesterday, I received a call from a customer service agent from the the " KitchenAid executive offices". No compromise was offered. I was advised that I had a repair warrenty not a replacement warrenty.
Is it too much to ask for a brand new KitchAid oven to actually work?
October 5th, 2007, 11:13 AM
I agree you should be given a replacement, It seems the corporate management should stand behind their products and forget about the bottom line to save a customer, especially since the control board and oven sensor went out again.
All they do when they don't stand behind their product is give themselves a bad name, and you tell others about your experience and the word goes around to avoid KitchenAid products.
I'm glad you posted this here, the more people that know, the better.
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