Thread: Door Ice Maker Not Dispensing

Model Number: GS6SHAXMB00

Brand: Whirlpool

Age: 1-5 years

I have a Whirlpool Conquest SxS which recently refuses to dispense any ice. There is no sound when the ice dispenser lever is actuated. The water dispenser works fine.

I used the in-door ice system manual so graciously provided by this forum but I've noticed some discrepancies between the manual and my ice system. Suspecting that the dispenser motor may be faulty, I removed the panel and discovered that while the manual indicates 5 or 6 wires going to the motor, mine only has four. The wiring is as follows...

Pin Color

1. Brwn/Wht
2. Red/Wht
3. nc
4. nc
5. Gray
6. nc
7. Blue

I get 115VAC when measuring between the Blue and the Gray (pins 5 & 7) when the ice lever is pushed but I get a DC voltage which jumps around .5 VDC and 2.3VDC on pins 1&2.

Does this sound like a bad motor? Also, where is the rectifier located?

Thanks for any help you can offer,

Robert