Thread: Whirlpool GS6NBEXRL00 Ice Maker Not Working

Its best to have a Whirlpool tech. come out on your model, because your model uses multiple control boards in the dispenser system that would be difficult to diagnose on just the forum here.

Jake

I have a Whirlpool Gold refrig model # GNBEXRS00 that will not dispense ice when the contact is pushed. I hear the contact swithing but nothing comes out. The ice maker is working fine. Sometimes if I hit the inside bottom of the ice bucket it will begin to work. Can someone give a hand. Could it be the same problem as stated previously?
Thanks TJ

Hi TJ,

Please recheck your model#, nothing came up on that one.

Do you hear the ice bucket auger motor hum when nothing comes out?

Jake

Yes I do Jake. I do hear a hum. I took the model number from the top inside right of the unit.

Sorry Jake I messed up Model # is GS6NBEXRS00

Thanks,

Check the voltage on pins 1 and 2 of your auger motor.

Read here at these 2 threads:
Kenmore Elite dispensor motor troubleshooting
[FIXED] Auger Motor for Kenmore Elite

The 2 Kenmore models in the threads above are identical to the Whirlpool exactly.

Do you see pins 1 and 2 on the electrical connector that plugs into the motor? Voltage test between those with the ice dispenser lever activated.

Jake

Thanks Jake I'll check the pins. How do I get to the part? I'll keep you posted.

Ok, sounds good.

Now some models you have to do access the auger motor from the front dispenser:
The screws that I had to remove were actually on the outside of the freezer door. I removed the drip pan which slides out for cleaning, then removed the two screws behind it. That allowed the front panel to slide off. Then I just removed the four screws holding the motor in place. Before you can remove the motor, you have to open the freezer, take the ice holder out and remove the 2 screws holding the turning mechanism in place. One you do that, you have to remove all of those parts including the long metal pole which is inserted into the motor.

Jake