Thread: Whirlpool side by side not dispensing ice

Hi,

Here is the official "IN-DOOR" ice & water dispenser repair manual. Its a big file, give it time to download:
http://adcxns1.whirlpool.com/Service...E/4322658A.pdf

Jake

Hi, I need some advise about our Whirlpool Side by Side Conquest. The ice maker stopped making ice. We checked everything we could think of based on troubleshooting tips we found online. Nothing is clogged or froze. The sensor light is blinking red twice and then pauses for a second, then repeats. When we press on the flapper on the left side of the freezer, nothing changes with the blinking pattern. What is wrong and how do we fix it? THANKS!

Hi, the only experience I had with a Whirlpool side by side (we had the Gold model), was with the inlet switch valve failing at the point where the waterline enters the refrigerator. It's an electronic valve that the ice maker signals to let in the water. It happened 2 times over about 10 years. So if you have water flow to the valve but no flow from the valve to the ice maker, I suggest you test the valve - how that's done, I don't know - for me, I just replaced it and it fixed the problem each time. Good luck.

Originally Posted by jessie30

Hi, I need some advise about our Whirlpool Side by Side Conquest. The ice maker stopped making ice. We checked everything we could think of based on troubleshooting tips we found online. Nothing is clogged or froze. The sensor light is blinking red twice and then pauses for a second, then repeats. When we press on the flapper on the left side of the freezer, nothing changes with the blinking pattern. What is wrong and how do we fix it? THANKS!

We need the model# of your refrigerator.

Click here to locate it.

Now what position is the ejector arm fingers pointing? Stright down in the tray? Straight up? Pointing at you?

Because the sensor light should be solid red per this test:

Step#1: Open the freezer and view the status led

(STATUS LED)

2 BLINKS FOLLOWED BY 1 SEC. DELAY(REPEATED)

POSSIBLE CAUSES: The flapper door on the emitter is blocking the beam or the optics are faultly.


Step#2: Press the emitter flapper to unblock the optics beam

(STATUS LED)

2 BLINKS FOLLOWED BY 1 SEC. DELAY(REPEATED)

POSSIBLE CAUSES: The optics are faulty. Replace the emitter and receiver boards.

If the LED is on steady: The optics are working properly.

Here are the boards you can order, they come together in 1 kit with instructions:
Manufacturer part number 4389102 is RepairClinic item number 921526
4389102

Jake