I went out on a service call for a refrigerator not cooling properly in the fresh food section, the freezer section was just barely keeping items frozen.
I heard the compressor running but when I opened the freezer door the freezer(evaporator) fan was not running. I unplugged the refrigerator and then removed the back panel inside the freezer, then removed the electrical connector to the freezer fan and put my meter probes in it, and plugged the refrigerator back in and my meter read 120 volts.
So I was getting 120 volts at the freezer fan motor but it was not running. I ordered a new one and came back and replaced the freezer fan motor and it started running full blast.
Also I de-iced the air duct that channels cold freezer air into the fresh food section, as condensation had formed in there and turned to ice, after the freezer fan went out, weeks before the customer called me to fix it.
Here’s the freezer(evaporator) fan motor for this model:
Evaporator Fan Motor 242077705