I arrived at the customers house and the start button wouldn’t push in properly to make the washer start a cycle.
I replaced the control board and that fixed it! The start button is integrated into the control board.
Here’s the control board for this model:
WH12X10525 Board Asm Mounted
There is a video that shows you how to get into the control panel to replace it here: GE Top-Load Washer Disassembly
The washer would drain, but not spin. I replaced the shift actuator and it worked good.
This is the shift actuator for this model:
There is a “HOW TO” video when you click the part link to the shift actuator.
I explain in detail “HOW TO” test this shift actuator in our appliance repair forums: FIXED: WTW4800BQ0 Whirlpool Washer Won’t Spin
There is a data sheet in each washer, you have to raise the top on the washer, then it will be located inside the front panel on the left as your standing in front of the washer.
This video shows you “HOW TO” raise the top of the washer: Whirlpool/Kenmore Top-Load Washer Disassembly
Went on a service call in Parker, Arizona for a Whirlpool washer, model number WTW8500DC0, that wasn’t filling fast enough, very slow fill and it would time out per the control board. The error code was F8E1 LONG FILL.
I checked the customers water pressure to the washer on both hot and cold and it was good water pressure. Then I checked the water inlet valve screens and they were not clogged.
I ordered a new water inlet valve and went back to the customers house to install it, and it worked great, much faster water fill and no more error code F8E1.
Here’s the water inlet valve for this model:
Western Arizona Forecast
Cloudy. A slight chance of showers in the evening, then a chance of showers after midnight. Not as cool. Lows 42 to 52. Southeast wind 5 to 10 mph. Chance of measurable rain 50 percent. Rainfall less than a tenth of an inch.
Showers. Locally heavy rain possible in the afternoon. Cooler. Highs 56 to 61. Southeast wind 10 to 15 mph. Chance of rain 90 percent. Rainfall up to three quarters of an inch possible.
I went on this service call because the customer said the washer was not spinning and leaving the clothes wet. When I arrived I found the door latch lock switch assembly broken.
Here’s the door latch lock switch assembly for this model:
Latch Actuator W11307244
Procedure to Remove Lock Assembly:
Use the following procedure to remove the new lid lock assembly from the washer top panel.
1. There is an embossed emblem of a lock on the right-hand side of the lock bezel (see figure 1).
2. With a thin plastic putty knife or small flatblade screwdriver, lift up the side with the lock emblem and slide the lock assembly to the right (see figure 2).
3. Next, tip the left side downwards and guide the lock assembly down through the opening (see figure 3).
4. Reverse this procedure to reinstall the lid lock assembly.
Western Arizona Weather:
Partly cloudy. Highs 67 to 72. Southeast wind 5 to 15 mph.
Partly cloudy. A slight chance of showers and thunderstorms in the evening, then a slight chance of showers after midnight. Lows 44 to 54. Southeast wind 5 to 10 mph. Chance of measurable rain 20 percent.
Partly sunny. Highs 65 to 70. Southeast wind 5 to 15 mph.
The washer was just making a clicking noise as the lid switch was trying to lock but it was broken and couldn’t lock.
Replaced the lid lock switch assembly. Worked great!
Here’s the lid switch for this model:
W10404050 Lid Latch Assembly
“How To” video included in part link.
The washer was not draining all the water properly, removed drain pump and noticed the impeller was not turning properly, the hoses to and from the drain pump were clear.
I replaced the drain pump, worked great!
Here’s the drain pump for this model:
4681EA2001T Drain Pump Motor
“How To” video included in part link.