When I arrived there was no ice at all in the ice bin that’s located directly under the ice maker. I removed the front cover, just unsnaps off, and turned the gear in the direction of the arrow, then it started cycling on its own and it put water in towards the end of the cycle.
The freezer was at 5 degrees which is good. I told the customer I would call him later that evening to see if it dumped the ice out, So four hours later I called the customer and he said no ice had dumped into the ice bin, I ordered a new ice maker and went out to install it, and he called me back saying the new ice maker dumped the first batch of ice.
Here’s the ice maker for this model:
241798231 Ice Maker