stuck water filter

Good Day, After replacing the water filter cartridge housing and replacing the water filter I successfully removed the new one just after installing. My stepdaughter tried to remove the filter today and once again it will not turn. I have her trying to remove the shelf below to ensure the...

Tried to replace the water filter and it seems to be stuck. Called Frigidaire but got no help (just told me the procedure in owner's manual which I already read and tried.) Anyone have a fix for this issue? Larry