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FIXED 110.28102310 Kenmore Washer making banging noise while agitating

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sdpeabody@yahoo

Premium Member
Joined
Apr 12, 2020
Messages
6
Location
Plum Island, MA
Model Number
110.28102310
Brand
Sears Kenmore
Age
1-5 years
I have a Kenmore top loading washer. Model is 110.28102310. When the washer is agitating it makes a knocking noise when it going back and forth. If I take off the agitator it does not make the noise. It also does not make the noise when it in the other cycles. Any suggestion on what it might be would be much appreciated.

See attached video to hear the noise.

 

sdpeabody@yahoo

Premium Member
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Apr 12, 2020
Messages
6
Location
Plum Island, MA
I took the washer spin basket out . The gears look ok but there is water in the bottom cavity of the spin basket that will not come out. Is that normal or could this be causing the problem?
 
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Jake

Appliance Tech - Admin
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131,554
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Hi,

I've never heard that noise of this model washer before when its agitating, remove the washplate and see if it makes that same noise.

Jake
 

Jake

Appliance Tech - Admin
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Does the spline inside that washplate look stripped or worn?

Here's the washplate for your model:

If not, then it could be the bearing shaft assembly going bad and making that noise.

When you click the part link to the Tub Seal and Bearing Kit you will see a video of how to replace it.

Here's the Tub Seal and Bearing Kit:
Tub Seal and Bearing Kit W10435302


Here's the Bearing and Seal Tool:
Bearing Driver W10447783


Jake
 

sdpeabody@yahoo

Premium Member
Joined
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Messages
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Location
Plum Island, MA
Just getting back to try an solve this problem. There is a lit play in the washplate. I can move back and forth by hand without the spindle moving. Would that cause the banging noise?
 

Jake

Appliance Tech - Admin
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Yes, possibly.

Take the wash plate off and see if that knocking sound is still present when its agitating.

Jake
 

Chastylr

Premium Member
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Sep 12, 2020
Messages
3
Location
Houston
I have the same model washer and it’s making the exact same knocking noise when washing. I replaced the wash plate and still have the knocking sound when the wash plate changes direction during the wash cycle. About 3 months ago I replaced the bearings, shaft, and seal (with whirlpool OEM parts) due to a loud noise during the spin cycle. I went back and rechecked the bolts that hold the motor stator to the tub and everything was tight.

Any other ideas on what could be causing the knocking noise?

Charles
 

Jake

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Chastylr

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Location
Houston
I checked for cracks when I removed the rotor to check the stator bolts and didn't see anything. It doesn't make the knocking noise when run empty; only when there are clothes in the tub. Could it be something with the suspension?
 

Jake

Appliance Tech - Admin
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Could it be something with the suspension?
No, because its only making that noise when its agitating.

So you'll need to have a tech. come out and see what's going on, because you've already replaced the parts that would cause this.

Jake
 

Chastylr

Premium Member
Joined
Sep 12, 2020
Messages
3
Location
Houston
I was able to fix the knocking and I want to share what I did in case it will help others on this forum.

I decided to check the large nut on the bottom of the drive shaft to see if I had tightened it enough when I installed the bearing kit a few months back. To reach the nut I had to remove the rotor and stator. Sure enough, I was able to tighten the nut another quarter turn or so.

Based on a YouTube video I watched on replacing the bearings, I have applied thread lock in the internal threads on the shaft prior to installing the rotor. I used more thread lock this time and was unable to tighten the rotor bolt all the way. The bolt was fluid locked in the threaded shaft with the thread lock. To remove the thread lock, I chased the internal threads of the shaft with a 5/16“-24 tap. There was a lot of dried up thread lock in the threads. After chasing the threads, the rotor bolt made up all the way.

So, I don’t know if it was the loose nut on the shaft or the rotor bolt not completely made up that caused the knocking, but after making these 2 changes, it washes without knocking. Hope this may help others.

Charles
 

Jake

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Excellent Charles, glad to hear that.(y)

Thanks for letting us know!

Jake
 
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