111.60519911 Kenmore Refrigerator - Sears service issue

[joegiannino1986]

Model Number

111.60519911

Brand

Sears Kenmore

Age

Less than 1 year

I called sears in Sept. 2020 to fix my Kenmore refrigerator that was under warranty. I purchased the refrigerator in December 2019. They scheduled me three appointments the technician ordered a part to fix the fridge. It stopped working last month I've had to buy a used fridge. I've spoken to sears several times about this and they have not offered to replace the refrigerator under warranty or show any interest in speeding up the process to have it fixed. I think its so unprofessional that they could do this to a struggling family with young kids in the house during a pandemic. Beware of buying appliances from sears, it seems the company has gone downhill and doesn't care about the health and safety of their customers and their families.

 

[Dan O.]

With the pandemic going on repair parts are hard to come by... as well as whole new appliances. If they replaced every appliance waiting for parts (if they even could!) they'd go bankrupt.

It is a shame you (and lots of others) are suffering repair related delays but I really doubt it's Sears' fault in this case.

JMO

Dan O.

 

[Jake]

Kenmore 111 model made by Daewoo.

Look here:

111.73025712 Sears Kenmore Fridge not cooling Freezer works after a power spike

I cannot find a PCB Board anywhere for it to purchase Sears wont Help Board is Daewoo 40301-00063422-07

www.applianceblog.com

Have Sears exchange this unit for a Kenmore 106 model made by Whirlpool.

Jake