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2 magnets in Samsung Washer WF328AAW/XAA-02 Rotor chipped

Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
Model Number
WF328AAW/XAA-02
Brand
Samsung
Age
More than 10 years
My washer was making a rocket launching sound, so I replaced the spider, bearings, tub seal, and shock absorbers. On my first wash cycle, everything sounded great until the final spins. I heard a grinding sounds then smelled something burning. Upon inspection, I found that 2 magnets in the rotor were chipped in the corner.
I’m wondering if this occurred because the bolt was not tightened enough Or something else?
Can I still use the rotor or do I have to buy a new one?

Corrected model number
 

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Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
I just noticed lots of rust on the bolt. I’m going to replace it and use loctite blue to put it in.
 

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Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
I put in a new bolt but did not add blue loctite yet. It is not spinning evenly. After I heard the clanking of the fragments of the magnet, I stopped the washer. I noticed the bolt had loosened during the spin because it was very tight at the beginning. ?? The tip of the spider appears off center.

What do I do next? I’ve been working on this for 2 months and feel like I am really close but not sure how to keep the center shaft from rotating off center. Any suggestions appreciated!
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
You will likely need a new spider assembly too:

Here's the part with a video too: DC97-12528A Spider Arm Assembly

For spider bolt, use DC60-40137A
 

Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
I just replaced the spider before I ran the first test.

I replaced the spider, shock absorbers, tub seal, and bearings all at once. I ran the first cycle, and the magnets chipped. I don’t know why it isn’t spinning evenly. I bought this replacement part. I thought that this is what I needed.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
That looks like the wrong spider support for your model, I posted the correct one in post #5 above.

Take a photo of your model number tag to verify what revision it is.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
I don't see a revision number on yours.
 

Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
I’m going to take the washer back apart and inspect everything. I did not transfer the spring washer from the old spider to the new one, so I know that has to be done. Any other tips are appreciated.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
Ok, sounds like a plan, lets see if other techs or members can chime in on this issue too.
 

Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
Everything looks good except, I didn’t transfer the spring washer from the old spider.

my only other thoughts….are the bearings seated fully? I think so, but I don’t know what else to do.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
It looks good to me.

I don't know either, lets hope another tech or member that does these machines DAY IN and DAY OUT can shed some light on this for us.
 

Amycm

Premium Member
Joined
Nov 20, 2022
Messages
8
Location
Little Rock, AR
My washer was making a rocket launching sound, so I replaced the spider, bearings, tub seal, and shock absorbers. On my first wash cycle, everything sounded great until the final spins. I heard a grinding sounds then smelled something burning. Upon inspection, I found that 2 magnets in the rotor were chipped in the corner.
I’m wondering if this occurred because the bolt was not tightened enough Or something else?
Can I still use the rotor or do I have to buy a new one?
I don’t know how to edit my model…… It should read WF328AAW/XAA-02
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
134,097
Location
Redmond, Oregon
I fixed your model number for you.
 
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