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Thread: Frost on freezer problem

  1. #1
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default Frost on freezer problem

    RepairClinic
    Model Number: GX2FHDXVY00
    Brand: Whirlpool
    Age: Less than 1 year

    Hello,


    We started having a frost problem around the freezer bin door. At first I thought I had left it open, cleaned it and continued on. After a few days, the frost came back and the temperature on the fridge started to go up.

    We disconnected it, left it open and helped defrost it with a hair dryer. There was a lot of ice on the back of the freezer. We left it open for 1 week.

    We turned it on again and it seemed to be running good for about a week and then the frost on the bin door came back. The rubber gasket seems to be good and seal properly. We called a technician and he says that the "cold control" and the "thermistors" are not working and the temperature keeps going down.

    We live in Tijuana (across the border from San Diego) so I'm not really sure what he is referring to. I know the "thermistors" go one in the fridge and the other on the freezer, but is the "cold control" the thermostat or the control where we dial in the temperature?

    Does it sound logical for them to come to this conclusion?
    Last edited by MikelSS; January 31st, 2011 at 09:30 PM. Reason: Copy - pasted from Word and it looked very weird

  2. #2
    Join Date
    Jan 2007
    Location
    San Diego CA
    Posts
    151

    Default

    That model has a defrost heater and a defrost thermostat that you should check. The technician you called - did he actually come and check your fridge as a service call, or did he simply say this over the phone?
    Econo Appliance Service - San Diego appliance repair experts!

  3. #3
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default

    Thank you for the quick answer.

    The technician came over but he only opened the fridge and the freezer. We exlained all that happened and gave us his diagnostic. I specifficaly asked him about the defroster due to all that I had read before calling him and he said that it wasn't the problem.

  4. #4
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default

    Any other recomendation? How do I check to see if it's the defroster?

    Thank you very much!

  5. #5
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    83,879

    Default

    Econo Appliance should be able to assist you further in the morning.

    If he doesn't let me know.

    I will need the complete model#, your missing two more numbers at the end of your model#.

    Should be one of these:
    GX2FHDXVY00
    GX2FHDXVY02
    GX2FHDXVY03
    GX2FHDXVY04

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  6. #6
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default

    Our model is the first one: GX2FHDXVY00

    Thank you Jake.

  7. #7
    Join Date
    Jan 2007
    Location
    San Diego CA
    Posts
    151

    Default

    I'm sorry I misread your post the first time I read it. So you have frost forming around the freezer door gasket - it sounds like you have a freezer gasket / door not sealing problem, even if the gasket looks fine.
    Last edited by Econo Appliance; February 1st, 2011 at 02:36 PM.
    Econo Appliance Service - San Diego appliance repair experts!

  8. #8
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default

    Quote Originally Posted by Econo Appliance View Post
    I'm sorry I misread your post the first time I read it. So you have frost forming around the freezer door gasket - it sounds like you have a freezer gasket / door not sealing problem, even if the gasket looks fine.
    That is what I thought also, and when I asked the technician, he told me that it wasn't the problem.

    How can I check it? We've done the dollar bill test and it does come out rather easily.

    Is it my best option right now to buy another gasket and replace it? Do I need any special tools?

    Thank you.

  9. #9
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    83,879

    Default

    Just check all around the door gaskets for any leaks, they will be obvious, forget the dollar bill test, just look with your eyes.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  10. #10
    Join Date
    Jan 2011
    Location
    San Diego, CA
    Posts
    12

    Default

    Everything seems to close as it should. There are no visible gaps and it also looks square.

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