April 23rd, 2013, 05:11 AM
April 23rd, 2013, 04:05 PM
HOORAY! Finally heard from A&E today and they have agreed, finally, to replace the crappy Samsung with another brand. Goodby Samsung, I'm soory I wasted my money on you!
May 18th, 2013, 09:45 PM
This is an ongoing problem that is a design flaw by Samsung. So many post I would imagine a class action suit is in the wings. My wife spent most of the day writing a post that Samsung would not post. Here it is and DONT BUY THIS PRODUCT.
Very defective product and costly mistake! Wish we had seen all the independent internetreviews of this refrigerator BEFORE we purchased it two and a half years ago. Water pools under the large deli drawernecessitating pulling out the drawer and mopping up the water everymorning. If you neglect to do this forseveral days, the water will freeze and become ice and the deli drawer willthen become jammed. Repairman out twiceto 'fix' leak, seal, temperature. It isstill not resolved and we are still mopping up the water every morning. The leak is so bad that there are rust stainson the back of the refrigerator behind the removable back panel, which was alsorusted and replaced. After a few months,we are back to where we were before and cannot afford to have a repairmanreturn several times a year to fix the leak. We contacted Lowes and theyreferred us to Samsung. We contacted Samsung and were told we are responsiblefor the repairs! We feel that a refrigerator of this cost and alleged qualitywould have performed for more than two years. Before you consider purchasingthis refrigerator, think very hard before you are seduced by its featuresunless you have money to burn.
We simply cannot believe that Samsung will not stand behindits name and product and rectify this problem.
May 19th, 2013, 12:27 PM
sobeonekanobe - Sorry you are also having the same problem as a lot of people are. I'm sure Samsung knows of the problem and the rep who reads here has ignored the complaints almost 100% except for a few assorted posts that were completely out in left field.
So what can you do? Purchase a "Master Service" plan from A&E through Sears and after they have replaced parts in four or five service calls without actually fixing the problem, you can have them replace it under the terms of the contract. It may take some doing but I was willing to call them once a month for more service calls just to get some satisfaction. Evidently the good folks over at Samsung are only to willing to ignore their design flaw and let the consumer deal with what is their creation. Be sure to document the calls for future reference. The service agreement is somewhat expensive but not as much as a new refrigerator.
BTW I just purchased two new smart phones. Samsung was an option and the lower cost option. But I chose iPhones instead because there will never be another Samsung product in my household. READ THIS samsung rep!!!!! Your inability and inaction and that of your handlers is costing the company sales.
May 19th, 2013, 05:06 PM
Thats why I advise my customers and everyone here on our ApplianceBlog Forums to stay away from LG and Samsung appliances, stick with the big boys: Whirlpool, Maytag, KitchenAid, Amana, Admiral, Roper, Estate, Frigidaire and GE.
Whirlpool, Maytag, KitchenAid, Amana, Admiral, Roper, Estate, Frigidaire and GE all have 50 plus years each of manufacturing appliances, Samsung and LG have only 8 years, I advise people to stick with Whirlpool, Maytag, KitchenAid, Amana, Admiral, Roper, Estate, Frigidaire and GE.
LG and Samsung make good TV's and monitors, I'm using a Samsung monitor now as I'm typing this, but not major home appliances, and their customer service is really bad as you can see.
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May 21st, 2013, 08:03 PM
Where does this water go?
Originally Posted by jimnkristy
I've had my Samsung 3-Door fridge for just over 2 years, and a few weeks ago started noticing this issue.
So, after following this instructions I got the drain to unfreeze and water started flowing again. Unfortunately, just 2 days after, it was frozen again and water started pooling again.
I had increased the temperature a couple of degrees, but that didn't help.
What can I do? And where is this water supposed to go? Where does this defrost drain go? My fridge is not connected to any water line (and I have the ice maker turned off).
Any help is much appreciated.
June 19th, 2013, 02:06 AM
It's not even 2 months after I cleared drain hole and it's dripping again.
I plan to order heat probe and install it.
I don't want to remove ice from drainage hole every month.
Not sure what else to do?
I'm not sure that Samsung wants to care for this matter as it's over 1 year promised warranty.
So, maybe it's by design to push consumers to buy new refrigerator every year?
July 7th, 2013, 01:40 PM
Model: RF267ABRS French door, bottom freezer refridgerator
Age: 5 years
Well, after 5 years I've had the same issue. The drain was iced but the tray itself was not. After reading this thread a few weeks back I upped my fridge temps a bit in hopes that alone would do it but I had no luck. The drain is now clear thanks to warm salt water, it was only iced an inch or so down. To be safe though I've ordered the whirlpool defrost drain strap and I'll try putting that in next week to avoid future issues. I'm thinking to install this drain I'll have to drill out the rivet on the strap that's there and replace it with the whirlpool one. If anyone else has done this already I'd love to hear how you installed it.
Just for history. I also had to replace the ice maker in this unit several years ago when the heater in it failed and ice could no longer come out of it. (clicking noise is the symptom)
NOTE: There are 4 screws to remove to get the back panel off. One is behind a removable cover at the top of the shelving holder in the center of the cover. The other 3 are along the bottom. The panel is also held on the sides by molded tabs in the cover.
Last edited by Urlik; July 7th, 2013 at 01:47 PM.
July 7th, 2013, 02:57 PM
I ordered and installed long whirlpool probe.
Whole procedure took me about 2 hours, while 1:45 min took to remove the panel and defrost ice in drain hole.
I'll know the result in a month or so.
Aluminium tube wasn't fit, so I didn't use it.
July 7th, 2013, 03:35 PM
Did you drill out the rivet on the bottom holder then replace it with the Whirlpool tab and rivet it back into place? That's what I was thinking of doing. I'm not sure the screw would hold since I don't know what's behind there.
Originally Posted by mikek753
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