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Thread: RB217 Samsung water in bottom of refrigerator

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  1. #1
    Join Date
    Jul 2011
    Location
    United States
    Posts
    3

    Default RB217 Samsung water in bottom of refrigerator

    Model Number: RB217
    Brand: Samsung
    Age: Less than 1 year

    I see a lot of posts all over the web about water pooling in the bottom of Samsung Refrigerator under vegetable drawers. I have seen responses such as condensation, water leaks from water dispensers, and so on. Remove drawers and look at back wall. If water is leaking from under panel, you will probably see streaks on the wall, your defrost drain is probably clogged. Remove back panel, 3 screws, and check drain. Mine was completely froze up. Manually defrost, I used hot tap water and poured it in and wiped it away. Poured it in and wiped it away. After a many pours, drain opened up and was clear. Re-installed panel and voila, no water in bottom of fridge. Good luck

  2. #2
    Join Date
    Jan 2012
    Location
    New Castle, DE
    Posts
    2

    Default Help!!!!

    I have this same problem and was trying to follow your directions. I removed the cool select pantry and crisper drawers and removed 3 screws from behind those drawers to remove the 2 plastic pieces on back wall. Im do see a couple of streaks. Im not sure where to go from here. Any clarification you can provide would be great. Im a novice so I apologize for my lack of knowledge.

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    Notice the ice coming out of the whole towards the top of the fridge. The rectangle hole behind cool select pantry seems to be clear of any blockage.

  3. #3
    Join Date
    Jun 2012
    Location
    Omaha, NE
    Posts
    3

    Default

    I had same problem (slightly different model number). Same thing as first post, but my water tank was froze too. You have to take out all the drawers to get to the back panel. The drain hole that gets plugged is directly under the evaporator. I just poured hot tap water, let it sit, and then dried it up with a rag. Then repeated until the hole cleared up, and then poured a couple cups worth down the drain for good measure. Also, there is a fourth screw behind the plug on the top of the middle support rail for the shelves.

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  4. #4
    Join Date
    Jan 2012
    Location
    New Castle, DE
    Posts
    2

    Default

    Thanks for the reply. I wound up doing the same thing and i have not had water since. However, i am starting to see some ice build up again through the holes in the back panel. I assume i will need to repeat the process again soon. Any idea why this keeps happening? The salesman at Sears forgot to tell me that if i spend 2K for a french door fridge I would have to defrost every 6 months.

  5. #5
    Join Date
    Jun 2012
    Location
    Omaha, NE
    Posts
    3

    Default

    Have you tried putting a regular thermometer in your fridge to see the actual temps next to the back panel? My fridge is getting anywhere from 34 - 36 degrees even when it's set at 38. You might need to up the temperature setting. There should never be ice forming on that part of the fridge.

    Consumer reports neglected to mention that too, even though now I see it's all over the internet with Samsung's having this problem. I'm starting to think their not as reputable as they used to be. I've had my share of pain with Sear's customer service too. If you ask them about this they probably won't even know what you're talking about.

    I just fixed mine so will see if I can leave it at 38 or have to up it to 40. I did read somewhere that you shouldn't set your Samsung fridge any lower than 38 degrees for this very issue. I'm not sure if they've fixed this with newer models, but I highly doubt I'll ever buy another Samsung appliance regardless.

  6. #6
    Join Date
    Jul 2012
    Location
    charlotte, nc
    Posts
    1

    Default

    Hi,
    I'm having the same problem as you did. How hard was it to remove the back panel to get to the evaporator coil? A short "how to" would be appreciated. Thanks for your time, David

  7. #7
    Join Date
    Jul 2012
    Location
    High Point, NC
    Posts
    11

    Default

    We have just had this problem in a Samsung we purchased two years ago. The repairman opened up the back and showed me the stains and drip marks stating it was caused by a clogged drip tube. No amount of scrubbing will remove the stains.

    Also, we have noticed a strong odor in the refrigerator like alcohol which the tech could not explain away. It isn't spoiled or old food, we completely emptied it out twice and scrubbed it down completely, removing the drawers and shelves completely. I am prepared to open it up again and pour Clorox down the drain tube to see if it is causing the smell. Any ideas?

  8. #8
    Join Date
    Jul 2012
    Location
    High Point, NC
    Posts
    11

    Default

    dcress - Wow! Someone is having the same problem. The Samsung rep that replied to this made it sound like we had spoiled food.

    Remove all the shelves and drawers from inside the box. On the back there will be two or three exposed fasteners and one hidden behind a removable clip. Once these are out the back panel will come loose. In the upper left there is an electrical connection which makes the back easier to clean if it is disconnected. Tomorrow I will again remove everything from the box, clean and scrub the inside again and I will replace the foil tape in the drain and pour straight Clorox down the drain tube and try to clean it out. I can only hope this will solve the smell. If it doesn't, I am going to try to pressure Lowe's and Samsung to replace the whole thing.

  9. #9
    Join Date
    Jun 2012
    Location
    Omaha, NE
    Posts
    3

    Default

    BoardSMITH - I wonder if the stains could have been from a mold / mildew. What color are the stains? I would honestly try to bleach the mess out of the inside (per container directions, including rinsing with clean water after bleach solution sits a while). Pouring bleach down the drain would be a good idea. Another question -- does this smell come from the back area behind the fridge as well? Oh and after you bleach the drain, I would rinse it a while later.

    If you did have time and space for it, the ideal would be to air out the fridge over a weekend, but I'm not sure that's an option for you.

    And are you using something to absorb the smell? I would put at least four open containers of baking soda in various locations of the fridge and maybe try some other stuff. I've heard of using carbon briquettes or something called OdorRid, in case you'd like to try something.

  10. #10
    Join Date
    Jul 2012
    Location
    High Point, NC
    Posts
    11

    Default

    Today, the fifth service call by A & E was made to fix the soggy refrigerator. The last guy out to work said the back panel had a lip that was out of place which allowed the water to drip inside, again. So he ordered a new back panel and a new drip tray liner and installed it today. We will see if it helps. If not, I will call them out again.

    The stains in back of the refrigerator were caused by the galvanized liner and drip tray rusting. Samsung must use some super low grade galvanizing for it to rust through in 2 1/2 years. I would have thought that aluminum would have been a better metal to use.

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