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Thread: PSS26SGRBSS GE Profile Side by Side refrigerator controls not working

  1. #1
    Join Date
    Nov 2011
    Location
    naples, fl
    Posts
    1

    Default PSS26SGRBSS GE Profile Side by Side refrigerator controls not working

    Model Number: PSS26SGRBSS
    Brand: GE
    Age: 6-10 years

    Refrigerator controls just stopped working. Refrigerator has power, light works in both freezer and refrigerator. All control panel lights out and non-responsive.

    No lights or response from water/ice dispenser controls in freezer door.

    Anybody have any insight to what is wrong.

    Thanks,

    Mike

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    92,871

    Default

    Hi Mike,

    Its the motherboard, GE has had alot of issues with this going bad and causing the no lights issue.

    Here's the motherboard for your model you can order here(Video Included):
    GE WR55X10942 Main Control Board


    Unplug your refrigerator first before replacing it.

    We have a special program here, all parts you order from our links we post are returnable within 365 days for a FULL refund if they don't fix the problem.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
    Join Date
    Apr 2015
    Location
    Olathe, KS
    Posts
    9

    Default

    I replaced the front panel a few months that back. A few days ago the lights went out on it. The board has been bad, so I went ahead and replaced it today. Still no lights. Thoughts?

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    92,871

    Default

    Hi,

    You had a thread back in April of last year saying two capacitors were blown on your motherboard, did you replace your motherboard as I suggested back then?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Apr 2015
    Location
    Olathe, KS
    Posts
    9

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    No. It was too expensive of a part at the time. I tried replacing the capacitors twice. One stayed good, but the other failed within seconds. We used the busted mobo until this week, because we could still get water from the fridge. That was, until the front panel lights went out and I figured it was fine to replace the mobo.

    Nick

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    92,871

    Default

    Ok Nick, you have just replaced the motherboard now and still no lights at the front panel? Or did you replace the front panel?

    Can you please post the model number of your refrigerator?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  7. #7
    Join Date
    Apr 2015
    Location
    Olathe, KS
    Posts
    9

    Default

    Front panel replaced by GE 4 months ago. Lighfs went out on the panel this past Tuesday, so I figured it was my sign to replace the board. I just replaced the mobo yesterday. Still no lights on the panel.

    It's a PSS26SGRC.

    Nick

  8. #8
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    92,871

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    Ok Nick, I would first check your wiring connector that's under the freezer door hinge or behind the bottom kickplate, to make sure the connector is not loose and look for a break in wiring or cut wires, I've seen that happen before.

    If that's all fine, then it sounds like you received a defective motherboard, rare but can happen.

    Here's the motherboard for your model:
    GE WR55X10942 Main Control Board


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  9. #9
    Join Date
    Apr 2015
    Location
    Olathe, KS
    Posts
    9

    Default

    Great. Thanks, Jake. I'll check those cables tonight and return the "new" board if they are in tact. I'll also use my volt-ohm meter to see if power is getting to the front panel; maybe the panel is bad?

    Nick

  10. #10
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    Default

    Yes, check for 12 VDC between J4-2 and J4-3 on the dispenser interface board. If the voltage is correct, replace the interface board. If the voltage is incorrect or 0, check the wire connector below the freezer door hinge and make sure the pins in the connector are in all the way and not coming out of the connector. Pull the machine away from the wall and remove the cover over the motherboard. Check for 12 VDC communication voltage between J4-2 and J4-3.If the voltage is incorrect, replace the motherboard.

    Here's the front panel interface board for your model:
    GE WR55X10415 Interface Disp Asm Bk


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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