Page 1 of 2 12 LastLast
Results 1 to 10 of 16

Thread: GE side by side fridge section not cooling

  1. #1
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default GE side by side fridge section not cooling

    RepairClinic
    Model Number: CSHS5UGXCSS
    Brand: GE
    Age: 1-5 years

    GE side by side, model number CSHS5UGXCSS, is not keeping the fridge side cold. The fridge came with our house 1 year ago, so I don't have service records or even an exact purchase date for the fridge.

    The issue started 4 days ago when just the very top shelf area was warm, and the light cover on the ceiling of the fridge was hot to the touch. I removed the light cover, removed the bulb, then removed the bracket behind it and found a metal cylinder which was very hot. I assumed this cylinder had gone bad and was the cause of the heat, so I unplugged it (at which point the inside lights all went off), and waited to see what would happen.

    The localized heat issue stopped, however the next day the fridge was staying at 55 degrees F despite the freezer being at 0 degrees F. I attempted to source a replacement for the metal cylinder (I'm still not sure what it is called), and thinking I had found the correct one I installed it two nights ago. Woke up yesterday morning to a fridge that was 99 degrees F, and smelling of burnt plastic. I pulled out all the shelves and found the two light bulbs at knee height in the back had melted their plastic cover (despite the fact that they turn off when the door trigger is depressed). Needless to say, it was the wrong part. However, it did get me wondering if the heat I initially felt in the top shelf section was actually from the light at the top of the fridge being on and not from the metal cylinder going bad.

    I unplugged the freezer and left for work. When I got home, my wife had emptied the freezer completely and had both doors open to defrost the freezer and get the smell out of the fridge side. Unfortunately that meant I couldn't evaluate for frost/ice in the freezer section.

    What's the next diagnostic step? I'm rather hesitant to plug the fridge back in after seeing it function as an oven.
    Last edited by RONE; May 11th, 2014 at 08:46 AM.

  2. #2
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
    Posts
    25,875

    Default

    Quote Originally Posted by RONE
    .....and had both doors open to defrost the freezer......
    Was there frost in the freezer? Where?
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  3. #3
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default

    Quote Originally Posted by rickgburton View Post
    Was there frost in the freezer? Where?
    My wife wanted to defrost the freezer because her dad recommended she try that in case ice had blocked the passage between the freezer and fridge. I quizzed her about frost/ice being present, and she said the food in the freezer was covered with significantly more frost than she'd ever seen in our freezer before. She thinks there was a small amount on the walls of the freezer as well, but doesn't really remember because she was focused on the food in the freezer and because she had no idea that it could help diagnose the problem.

  4. #4
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default

    I've also thought about the sequence of events some more, and I did have the fridge door open for a couple hours when the fridge was still plugged in after finding the temp on the fridge side at 99 degrees. I had thought all the lights in the fridge went off when I unplugged the metal cylinder at the top, but it's possible the lights at knee height remained on. I cannot now remember if the burnt plastic smell was present when I first found the fridge at 99 degrees, or if it was after having had the door open for a while. It would make sense that the plastic melted after having the door open and the two 40watt bulbs on.

  5. #5
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
    Posts
    25,875

    Default

    OK, at this point I would say to plug it back in and set the controls to normal and see what happens.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  6. #6
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default

    Quote Originally Posted by rickgburton View Post
    OK, at this point I would say to plug it back in and set the controls to normal and see what happens.
    Thank you, that's what I've done. I removed the incorrect part, reinstalled the original part, removed every light bulb from the fridge side, and plugged it back in. It is currently running. According to the fridge's display, the freezer side has dropped ~30 degrees, while the fridge side has dropped ~10 degrees over the past 3 hours. I'm very interested to see where the temps end up tomorrow morning.

  7. #7
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
    Posts
    25,875

    Default

    That sounds about right for 3 hours. Twelve hours with no door openings 0*F freezer - 37*F fresh food or give it 24 hours to stabilize the temperatures.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  8. #8
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default

    17 hours after plugging back in, the freezer is at 2* F and the fridge is at 37* F. Here's what the evaporator looks like currently:

    Click image for larger version. 

Name:	Freezer.jpg 
Views:	12 
Size:	186.3 KB 
ID:	16728

  9. #9
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
    Posts
    25,875

    Default

    Looks good.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  10. #10
    Join Date
    May 2014
    Location
    United States
    Posts
    9

    Default

    Checked on it again this evening (at 24 hours after plugging in) and the temps were 0*F in the freezer, and 37*F in the fridge. I opened the freezer to examine the evaporator, and felt a blast of warm air and saw this:

    Click image for larger version. 

Name:	IMG_7971.jpg 
Views:	12 
Size:	96.4 KB 
ID:	16739

    The evaporator had been completely thawed, and a surprising amount of heat was radiating from the heating element. The heater remained on for at least 20 minutes before shutting back off. I should point out that the rear panel of the freezer has been off since I initially plugged the fridge back in so I could monitor for ice accumulation.

    It's now been 2.5 hours since I saw the heating element on, and the evaporator has some frost formation on it identical to what I posted this afternoon. The display says the temp in the freezer is 18*F and in the fridge is 42*F.

    I'm assuming because the rear panel of the freezer was off that the heater was actually heating the entire freezer in an attempt to reach the appropriate temperature and trigger the defrost termination thermostat. Should I now install the rear panel of the freezer and continue to monitor? Or is something else warranted?

Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 3
    Last Post: February 2nd, 2014, 09:07 PM
  2. FIXED: GE side by side refrigerator section is not cooling.
    By rouin in forum GE/Hotpoint
    Replies: 43
    Last Post: September 11th, 2013, 12:10 AM
  3. Replies: 4
    Last Post: March 25th, 2008, 05:27 PM
  4. Replies: 7
    Last Post: October 27th, 2006, 08:39 PM
  5. Replies: 4
    Last Post: September 15th, 2005, 04:06 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
If you feel that you have benefited from this site, and would like to show your appreciation, you can throw a buck or two in the Appliance Blog Tip Jar - Thank you!