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Thread: Elite 796.31512212 top-load has UE code

  1. #1
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    Default Elite 796.31512212 top-load has UE code

    Model Number: 796.31512212
    Brand: Sears Kenmore
    Age: 1-5 years

    Kenmore 796 top-load washer (made by LG?) keeps coming up with UE code flashing on the display.

    As I understand it, that means Unbalanced load. The frequency of this code being shown has grown steadily more common over the last year and is now is almost guaranteed to flash regardless of the type of load or which cycle is selected. Sometimes it will stop the machine, other times it will continue functioning, but usually it will keep resetting the timer and starting the cycle partially over- not good for water or electricity conservation- plus it could take 4 hours for a complete wash/rinse/spin cycle to finish.

    If I push the pause/start button whenever it UE shows up, the spin cycle can usually complete itself, but that pretty much requires me coming back to the machine every three to four minutes.

    Any suggestions are appreciated.

  2. #2
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    Default

    Are you sure UE and not LE?
    Click image for larger version. 

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    OWNER RICK'S APPLIANCE REPAIR
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  3. #3
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    Yes sir.
    Just to be certain, I went threw a dishtowel in there and set it on Express Wash. Within 10 minutes it flashed between uE and the time remaining, though it still was washing. I seem to recall it being a solid UE (all uppercase) when it stops washing altogether. This usually happens when it really is off balance, like a single pillow type load.

    Although this link is for front load, perhaps it uses the same error codes?
    Kenmore 796 Model Front-Load Washer Error Codes | Sears PartsDirect

  4. #4
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    OK, as usual LG service information is less than helpful. I did find the error code UE and all it said was the load is off balance:
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    Try This: If the rear legs are self leveling, screw the front legs in all the way then lean the machine forward and set back down and if needed adjust R or L front leg. If the rear legs are not self leveling, screw all four in as far as they will go then adjust only the ones needed.

    Remove the rear access panel and check the three struts for anything obvious.
    OWNER RICK'S APPLIANCE REPAIR
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  5. #5
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    I adjusted the 4 legs until a marble wouldn't roll any particular direction when placed on the lid. Eyeballing the drum inside doesn't suggest it's leaning any particular direction. It wasn't off by much, just a tad low to the left rear.

    Nothing out of the ordinary that I can see with the back panel removed. It appears to be suspended by four rods, each positioned in the upper corners of the frame. Under the drum is the motor and what I'm guessing would be some type of "off balance" switch. If leveling it out doesn't fix the problem, I would think that rigging up some type of bungee cord arrangement on the underside would tell me if it's having an electronic problem or if the switch is just hyper sensitive. Something that would discourage, but not eliminate, free swinging of the drum.

    Maybe after the recall that LG had they went a bit overboard on the off balance sensitivity?

    Are you aware of an exploded diagram of this model, something that I could use to identify which parts I'm looking at?

    Thank you for your help Rick.

  6. #6
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    Default

    I can find 796.31512210 and 796.31512211 but not 796.31512212
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    OWNER RICK'S APPLIANCE REPAIR
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  7. #7
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    Default 796.3151*21* Service Manual

    I think this is the correct manual for your machine. It's a large file so give it time to download:
    Attached Files Attached Files
    OWNER RICK'S APPLIANCE REPAIR
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  8. #8
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    That's perfect.
    Interestingly, on page 35 it shows a UE code, yet does not show uE as a code. I've verified that either can show up, dependent on the severity (real or insignificant) of the imbalance.
    It appears that the Hall Sensor determines if there is a vibration issue, along with drum speed and direction.

    I'm going to make sure there's not lint between the Hall Sensor and the drum magnets, that could certainly lead to error codes.
    If that's not the case, I can test and/or replace the Hall Sensor and the drum suspension rods. I'm not seeing anything else that could limit the out of balance codes being thrown; am I missing something?

    Should the above fail, I would think my only alternative would be to either move the Hall Sensor attachment spot slightly to reduce it's sensitivity, or fab up some bungee cords between the outer housing and the drum's surround.

  9. #9
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    I'm not an LG fan. Never have been. I've stopped taking calls on LG appliances but I still tolerate LG refrigerators. Whatever you decide to do, I wish you luck.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  10. #10
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    I understand.

    The next time my wife gets ready to buy an appliance, I'll do some research first.

    Thank you again.

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