hplatz
Member
We got a Kenmore furnace 2 years ago. After one year, the heat failed to kick in because the fan failed and the water froze. Now, after two years, the a/c fails and the heat fails. The repairman diagnoses the problem in a few seconds. A switch is not working that senses a flame. He said he could fix it in 5 minutes but needs to order the part. He said that these switches break on average every two years. That sounded odd. Especially after he left the house for 15 minutes to find out if we were still under warranty and what the cost would be. He came back with a bill for $310!! $50 for a switch (he wanted us to get 2, just in case) and $200 for labor!! He claimed not to know why the labor cost was so high and said he was offended that this 5-minute job would cost that much, or, for that matter, why Sears would sell a machine with the expectation that such a charge would come due in 2 years. I pressed him on the time and he said it was an average. Pointing out that 2 is the average of one and three, he claimed he didn't make up policy. He left us the paper that had come from punching in codes from the computerized bilking machine in his car. He claims ignorance. We are cold.
What do we do?
What do we do?