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596.69312010 Kenmore Refrigerator isnt staying cold


Sep 14, 2022
Model Number
Sears Kenmore
6-10 years
Hey everyone in need of some help. A few weeks ago my refrigerator stopped working and spoiled some food. the top portion was at 61° but the bottom freezer section seemed to be working fine. Called a service tech and he recommended that I leave it unplugged over night and defrost it to "reset the refrigerator" so I did just that and after 8 hrs the refrigerator started working again like before.

Wasn't trusting the refrigerator so only kept waters bottles in the top portion because I heard it's bad to leave them empty. Used the freezer as I was before and was working just fine. Came home yesterday and the refrigerator is doing the same thing and freezer is still cold. Ive attached pictures of what im dealing with.

The damper in the refrigerator is wide open but I don't feel much air movement coming from it though. I removed the back wall in the freezer and it's a solid block of ice. I assume fan to be in good working condition. Unplugged the refrigerator again to defrost it. need of some guidance on what part/parts I may need to order or if the cost of repairs aren't worth it. Thanks again for the help much appreciated.


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Appliance Tech - Admin
Staff member
Aug 24, 2004
Redmond, Oregon
You have a auto defrost problem. I'm attaching your tech. data sheet below. Do the Forced Defrost Mode and give it about 5 minutes and feel for heat at the bottom of your back panel inside the freezer section. If you feel heat, that indicates your defrost thermostat and defrost heater are working fine, and the problem would be the JAZZ control board.

Forced Defrost Mode: The forced defrost function is performed using the refrigerator display and keypad.

Enter the Forced Defrost Mode by performing the following sequence of events:
1. Hold the refrigerator door light switch closed.
2. Press the Refrigerator Temperature DOWN /- keypad 3 times consecutively. Note: The 3 keystrokes must be consecutive and within 10 seconds.
3. Release the refrigerator door light switch.
4. The control will display F- d to confirm entry into the Forced Defrost Mode.
5. Entry is confirmed by pressing the Refrigerator Temperature DOWN /- key once more. The unit is off and in the Defrost Mode. Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will remain in its current position).
6. The control will default to the short run period test. Note: You can toggle between the S Short and L Long test mode by pressing the Refrigerator Temperature UP /+ Key. Long Test mode is used for factory test and should not be used in the field.
7. Once the desired mode is displayed, confirm the forced defrost by pressing the Refrigerator Temperature DOWN /- Key once. The defrost will begin immediately and the display will return to a normal operating display with set point values.
8. Close the Refrigerator door(s). You are in the defrost mode.

Note: Forced Defrost mode can be exited at any time prior to step 7 by closing the Refrigerator Door(s)

Here's the JAZZ control board for your model(Video Included in part link):
WPW10503278 Electronic Control Board



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