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Thread: Samsung WF361BVBEWR/A2 not filling on Normal/Heavy Duty cycles - all others work

  1. #1
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    Default Samsung WF361BVBEWR/A2 not filling on Normal/Heavy Duty cycles - all others work

    Model Number: WF361BVBEWR
    Brand: Samsung
    Age: 1-5 years

    Title pretty much says it all. It works fine - hot, cold or other in every cycle but normal and heavy duty. I double checked the hoses/drain/etc based on all I could find here and through google.
    I'm guessing I need to replace the main pcb board. Any other ideas first?

    Thanks,
    Tom

  2. #2
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    Hi Tom,

    No error codes showed up when that happens?

    Here's the service manual for your model: https://www.dropbox.com/s/q38hs6c7fx...65_SM.pdf?dl=0

    Look on page 27 where it says Water Supply Error and that's the error code that you should be getting if its not filling on those cycles.

    It does sound like a control board problem.

    Here's the control board for your model:
    DC92-00686C Assy Pcb MAIN


    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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  3. #3
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    No. There are no error codes and the washer acts like it has water and carries on with the cycle until I power off. I pulled the supply hoses - great pressure and the filters look brand new - I cleaned them anyway...

    I saw that someone had a similar issue and the problem was the drain hose was too far down the drain pipe. I checked and this was not the case for me, but to be safe I moved the drain pipe up as far as possible in the plastic for that came with the washer. I'd guess the end of the pipe is no more than three inches into the pipe now.

    Thanks for looking. I'll order a board today.

    Tom

  4. #4
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    Ok, yes, then the problem has to be the control board, nothing else could cause this other than the drain hose being to far down the drain pipe.

    Let us know how it goes when you get the control board replaced.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
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    Default No luck!

    Replaced the control board and exactly the same issue! Any idea?

    Thanks,
    Tom

  6. #6
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    Ok Tom, then I'm puzzled too as why that didn't fix it.

    Its best to contact Samsung to come out at this point to see what's going on.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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