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Thread: WA5471ABP/XAA Samsung Error Code 3E1

  1. #1
    Join Date
    Sep 2018
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    Canada
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    Default WA5471ABP/XAA Samsung Error Code 3E1

    Model Number: WA5471ABP
    Brand: Samsung
    Age: 6-10 years

    I'm helping out my brother in-law with his Samsung washer. The other day it he started a cycle and after adding some water the washer wouldn't spin. It showed the PE1 error code. We unplugged the unit to reset the device to see if it would resolve the issue. Entered the Quick Test Mode and moved the dial to Spin Mode to test the Motor but the tub didn't move at all and the washer this time displayed the 3E1 error code. I've tried the spin test a couple of times as well as running a wash cycle, I keep getting the 3E1 error code. I no longer receive the PE1 error code.

    Based on the two error codes the manual states it could be Clutch assembly hall sensor error (PE1) or Motor Drive Error or Hall Sensor error (3E)

    Any ideas on what this code can be? And how to resolve this issue?

    If anyone has a service manual or technical sheet it would be greatly appreciated.

    Thank you,

  2. #2
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
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    30,569

    Default

    I'll look for one online. Keep your fingers crossed. Is that tech sheet missing?
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
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    ONLINE SERV TECH: ApplianceBlog.com
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  3. #3
    Join Date
    Sep 2018
    Location
    Canada
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    Default

    Thank you for your help with this. Yeah my brother in-law can't find the tech sheet for the washer.

  4. #4
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    Jul 2006
    Location
    Murray, Utah 84107, United States
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    If you haven't already, tell him to lift the top and look on the inside of the front panel. I haven't had any luck yet.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

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