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Thread: WF331ANW/XAA Samsung washer code HCd9

  1. #1
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    Default WF331ANW/XAA Samsung washer code HCd9

    Model Number: WF331ANW
    Brand: Samsung
    Age: 6-10 years

    When I press the Soil Level key + Signal key and Power Key at the same time, the display reads HC9d. This code is not in the Technical Information sheet downloadcenter.samsung.com/content/UM/201404/20140410111158009/Techsheet-WF350AN-02834A-04.pdf and the Samsung parts order line didn't know what the code means. The spider arm DC97-15491A is failing so I am replacing that, but I don't know that the HCd9 code refers to that. Any ideas and suggestions appreciated!

  2. #2
    Join Date
    Aug 2004
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    McMullen Valley, Arizona
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    Default

    Hi,

    Here's the Fast Track sheet: https://drive.google.com/open?id=0Bz...UJnRVJMNVpmTVU but it does not mention that code either.

    But you can activate the Quick Test Mode and Service Mode if you haven't done that yet.

    What was the original problem with this machine?

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
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    Default

    Thanks, Jake! The original problem is the spider arm assembly needs to be replaced. A new one just arrived so I'm going to replace it tomorrow. The washer does not have the version number after the model number and the Samsung tech told me to hit those keys to get the version number, but he was confused--the Quick Test mode displays the software version number, not the model version number (001, 002, 003, 0004). Anyway, I think I have the right part - whatever the model version number is.

    Could HCd9 be the software version number?

  4. #4
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    Default

    Could HCd9 be the software version number?
    Yes, that's likely.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Oct 2018
    Location
    Seattle
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    Default

    Thanks, Jake. You're right - HCd9 is probably the software version. However...

    I took the washer apart to replace the spider arm, only to find the spider arm is in great shape. Bearings seem fine as well. Cleaned everything, reassembled and the problem remains: at the beginning of the spin cycle, the tub moves a lot, causing the washer to stop, rebalance the load and try again. Eventually it reaches full spin, and there are no error codes. But the washer shouldn't bang around like that, or have to try rebalancing the load several times, especially when the load isn't unbalanced. In Service Mode Spin Test, without any laundry, the tub seems to move too much initially, but then stabilizes and reaches spin speed of 900+. Even though the spindle arm and shaft seemed solid when I disassembled the machine (no wobble etc.) perhaps the bearings need to be replaced? Or maybe the shock absorbers? They don't bottom out, but perhaps they should have more dampening effect - I don't know how to tell if they're failing. They certainly don't seem to provide much resistance, but that may be normal behavior.

  6. #6
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    Ok,

    Yes, then its possibly your shocks. You should have 4 shock absorbers. Check all 4 shocks to see if any are cracked in the plastic area of them.

    Also the shocks do not have a lot of resistance on them. They should move fairly easy on the unit, but should not be very loose. They shouldn't be bottoming out or leaking any oil.

    Here's the shocks for your model you can order if needed(Each sold separate):
    Shock Absorber DC66-00470A


    Video Included in part link.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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