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Thread: KBUDT4860A/02 Iced top of coil. Freezer not freezing Thermador

  1. #11
    Join Date
    Nov 2018
    Location
    California
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    10

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    He did not, and I didn't necessarily agree but it's beyond the limits of my experience to dispute. (High Energy Physics is more my thing...)
    He has quoted @ $2,700 to replace :

    Heat Exchange Kit
    Compressor
    Evap
    Heater Pan

    Could I be getting ripped off? I don't know and I don't have the capability to dispute unless I try to pay for an additional opinion but I don't know if that's worth it?
    I'm in the town of Lancaster, north of Los Angeles and the local service agent refuses to service built-in's
    When I called Thermador they first suggested another tech in Bishop. 200 miles away but I'm sure they must have agents in Los Angeles.
    Here's the quote.
    Click image for larger version. 

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    Last edited by CaliScotsman; November 7th, 2018 at 09:21 PM.

  2. #12
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
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    You're getting ripped off big time! Water and gunk in the drip tray indicates there's water and gunk in the drip tray and that's all it indicates. He doesn't know any more than what I've already told you. There's no way of knowing if there's a leak or a restriction without connecting a set of refrigeration gauges to the system. There are no contaminants in the system unless the compressor was a burnout and that didn't happen or if there was a leak in the evaporator and all the refrigerant leaked out and the low side pressure went into a vacuum then it's possible it could suck in moisture if the conditions were just right. Even if it did, a filter/drier is installed in the system to catch any contaminants.

    I've been in this business for a long time and I've seen it all. Here's what I gleaned from the last four posts. The guy is either a crook or doesn't know what he's doing. Or the more likely, a little of one and a lot of the other. He's covering his ass by giving you a high quote for replacing everything even if it's not necessary. He's also giving you a high quote in hopes you'll turn it down. If there is a leak, it could be almost anywhere and it could be two year leak. In other words the leak could be so small it doesn't leak out enough refrigerant to affect the cooling for two years or longer. If it's a restriction, changing the filter/drier and recharging the machine might be all it needs. I would not have this company repair your refrigerator. Try to find someone more qualified, if that's possible.

    For $3000 I can drive there from Utah, fix your refrigerator, and return to Utah with a hefty profit...lol
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  3. #13
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    Nov 2018
    Location
    California
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    Thanks...you make sense...
    But if I find someone else willing to come out I don't know if they'll just say the same..
    I'll make some calls...

  4. #14
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
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    Good luck my friend!
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  5. #15
    Join Date
    Nov 2018
    Location
    California
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    I found someone else to come out. Talked to him on the phone. Sounds like he's got all the proper diagnostic gear.
    He says he's got the equipment to determine if there's a leak and to locate it if there is one.

  6. #16
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
    Posts
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    Awesome! keep us posted.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  7. #17
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    Nov 2018
    Location
    California
    Posts
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    New guy came out.

    He had a heated diode detector and rapidly isolated a leak in the evaporator coil.
    Quoted 2.3K total to fix, but with the initial diagnostic call refund that will take $70.00 off.
    States he can source components locally and get the job done Sun/Mon.

    Says he will replace coil, filter/drier, underneath heating coil.
    He says even though it's a built-in he will need access to the back but that's included in quote.

    Wife told me to go ahead.

  8. #18
    Join Date
    Jul 2006
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    Murray, Utah 84107, United States
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    Well at least you saved almost $500 with the new guy. I still think that's a little high but that could be the going rate in California. Sealed system repairs are almost all the time quoted out as a flat rate. They don't break it down. And they shouldn't. I charge a flat rate to replace a compressor in a standard refrigerator regardless of brand or model. That's so Joe Customer down the block pays the same amount for the same repair. I got curious and broke it down. Just for kicks I looked up the parts he's replacing. (I rounded up) Evaporator $250, Heating coil $120, Filter drier $40, Service valve $30 Refrigerant, welding and shop supplies $150. Those prices are retail and not what he's paying. So $1700 for labor seems kind of high even for a built-in machine but like said, sealed system repair costs vary from state to state and area to area. I just realized, I should probably just keep my mouth shut and not cause any problems....LOL As long as you're happy and the wife is happy, it's all good. Happy wife, happy life! Good luck my friend and let us know how it goes.
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

  9. #19
    Join Date
    Nov 2018
    Location
    California
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    Thanks Rick...I do appreciate the support.
    Incidentally...his quote lists @ 950 for the parts and 1300 for labor.
    He said it would be @ 4-6 hour job, maybe longer.

  10. #20
    Join Date
    Jul 2006
    Location
    Murray, Utah 84107, United States
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    That sounds about right. Good luck!
    OWNER RICK'S APPLIANCE REPAIR
    APPLIANCE TECHNICIAN FOR 31 YEARS
    REFRIGERATION SPECIALIST
    ONLINE SERV TECH: ApplianceBlog.com
    CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERVICE E.S.

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