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Thread: DV365ETBGWR/A3-0001 Samsung dryer on/off button will not turn on the dryer

  1. #1
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    Default DV365ETBGWR/A3-0001 Samsung dryer on/off button will not turn on the dryer

    Model Number: DV365ETBGWR
    Brand: Samsung
    Age: 1-5 years

    Full model @ is DV365ETBGWR/A3-0001. Samsung gas dryer manufactured in October 2013.

    Went to dry a load of clothes. Pressed the power on/off button and the front panel did not light up as usual. Everything was totally inoperable.

    Checked power outlet, power cord as it enters the dryer, the door switch, idler pulley switch, thermal cut-off on the blower housing and found all to be functioning normally. Same for the motor.

    Further troubleshooting showed that the main control board had gone bad; could actually see a blue arc between a capacitor and another component on the board. Replaced the main control board, but that did not help.

    Even more testing showed that the on/off switch on the user interface board was bad, so I replaced that board. Still did not fix the problem.

    I'm at a loss now. Any other suggestions?

    Thanks!

  2. #2
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    Quote Originally Posted by TomHuckstep View Post
    Checked power outlet, power cord as it enters the dryer, the door switch, idler pulley switch, thermal cut-off on the blower housing......Same for the motor.
    I'll assume you used a DMM to check everything unless you tell me different. Did you measure the voltage at the power cord?

    Quote Originally Posted by TomHuckstep View Post
    ....the main control board had gone bad....Replaced the main control board....user interface board was bad, so I replaced that board.
    Unless there was a direct short, it's very rare to have more than one part fail at a time. What's the part numbers of the boards you replaced? Were the parts new?
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  3. #3
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    Thanks for your reply. Yes, I checked the voltage at the wall outlet and at the cord inside the dryer. Control board is DC92-00322V. User interface board is DC92-00737D.

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    Quote Originally Posted by TomHuckstep View Post
    Control board is DC92-00322V.
    That's an old board number that had lots of problems. Here's the correct board part # DC92-00669R. It breaks down to this; If the door switch, belt switch, and thermal fuse are good and you have 120 VAC at the control board, and at the motor relay on the board, the control board must be bad. Unfortunately I don't have a schematic for that model to give you any test points but the connectors might be labeled on the board.

    Here's the board: DC92-00322V Assy Pcb MAIN There's a misprint on that site. It says 00322V replaces 00669R and it's the other way around.
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  5. #5
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    Thanks, Rick. Well, this is frustrating...the parts supplier from whom I ordered the DC92-00322V made the mistake of believing what they read about it replacing DC92-00669R. You're saying it's the other way around, and based solely on the numbers, I can see how you are correct, with 669 being greater than 322. However, the DC92-00322V did work in my dryer as the original part for over 5 years, so I would hope that replacing it and the UI board both would result in a functioning dryer. It didn't though...

    I've called in a professional repair tech who diagnosed the UI board problem with the power switch malfunction, and he was definitely right on that. But he's stumped so we're calling in a more experienced repair tech from the service company and we'll see what happens next.

  6. #6
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    Sounds good keep us posted.
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